topic MSI Z590I UNIFY Thunderbolt and wifi issues in Wireless

MSI Z590I UNIFY Thunderbolt and wifi issues

coner — Thu, 03 Mar 2022 11:58:04 GMT

I connected the EGPU via Thunderbolt on the motherboard.
However, the WIFI stopped working due to an unknown problem.
Power off the EGPU and the WIFI will work again.
I use Windows 10 and I used the Thunderbolt driver from the MSI website.
I can't quite figure out the cause. Help

Re:MSI Z590I UNIFY Thunderbolt and wifi issues

DeividA_Intel — Fri, 04 Mar 2022 14:55:17 GMT

Hello coner,

Thank you for posting on the Intel® communities. I understand you are having issues with the Intel wireless adapter.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

3. Do you see any error code at the device manager?

4. Did the adapter work with another graphics card connected?

5. Are you using the antennas?

6. Have you checked with MSI to confirm that the motherboard support is compatible with your graphics card?

Regards,

Deivid A.

Intel Customer Support Technician

Re:MSI Z590I UNIFY Thunderbolt and wifi issues

DeividA_Intel — Wed, 09 Mar 2022 00:18:36 GMT

Hello coner,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:MSI Z590I UNIFY Thunderbolt and wifi issues

DeividA_Intel — Thu, 10 Mar 2022 22:11:11 GMT

Hello coner,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician