topic Re:AC 9560 Event Viewer frequent errors in Wireless

AC 9560 Event Viewer frequent errors

hexaae — Sun, 20 Mar 2022 12:55:42 GMT

Errors:
Event 10400, NDIS
Event 5002, Netwtw08
Event 5005, Netwtw08

Same issue on laptop ASUS GL703GS with AC-9560: every minute or so I see the networks logs reporting errors in Event Viewer:

I always install same version for BT and WiFi. Current versions:

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11: 22.120.0
Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters: 22.120.0

Tried also previous versions up to 21.80.2.1 but didn't solve the problems.

Win 10 21H1 (19043.1586)
Gaming Laptop ASUS GL703GS (BIOS 310)
32GB (dual channel) DDR4 2666MHz
CPU i7-8750H (iGPU unavailable)
GTX 1070 8GB (Max-P, 10DE 1BE1 - 1043 1011, GP104 A1, vbios 86.04.7c.00.24, Samsung VRAM)
Screen: 144Hz g-sync AUO B173HAN03.2 [AUO329D] 1080p (1920x1080)
2nd Screen through DisplayPort: 144Hz adaptive-sync Mi UWQHD [XMI3444] 3440x1440
Audio: Realtek HD Audio (ALC295 chipset)
Hard disks: NVMe Samsung, SSD Crucial
USB Blu-Ray 4K drive: Archgon Star MD-8102P-U3YC-UHDB (Pioneer BDR-UD04)
Bluetooth: 5.1 (AC 9560)

Re: AC 9560 Event Viewer frequent errors

hexaae — Sun, 20 Mar 2022 13:10:16 GMT

Before you ask: Windows reinstall, DISM or SFSCheck, drivers reinstall etc. didn't solve the issue.

Re: AC 9560 Event Viewer frequent errors

hexaae — Sun, 20 Mar 2022 22:09:10 GMT

It seems a common issue Intel or Microsoft have never been able to solve in all these years. Just an example of other threads about this issue:

Dropping WiFi connections - Windows 10 Forums (tenforums.com)

[SOLVED] Intel Wireless AC 9560 5GHz connection issues : pcmasterrace (reddit.com)

Strix G531GT - network adapter stops working when gaming, ACPI errors - Page 2 (asus.com)

Re: AC 9560 Event Viewer frequent errors

hexaae — Tue, 22 Mar 2022 13:26:35 GMT

To help many other users affected by this kind of issues with Intel WiFi, it seems this benign configuration fixed the annoying issue for me (laptop with AC 9560, router Vodafone Station Revolution Huawei / HHG2500), the table below is in italian language but you can easily translate it:

Banda preferita	Banda a 5 GHz
Blocco globale scansione BG	Mai
Corrispondenza motivo per riattivazione	Attivata
Efficacia roaming	Medio-basso
Fat Channel incompatible	Disattivata
Incremento del throughput	Disattivata
Larghezza canale per 2,4GHz	Auto
Larghezza canale per 5 GHz	Auto
Magic Packet per riattivazione	Disattivata
Modalità risparmio energia MIMO	Senza SMPS
Modalità wireless 8002.11a/b/g	Dual Band 802.11a/b/g
Modalità wireless 8002.11n/ac	802.11ac
Offload ARP per WoWLAN	Attivata
Offload NS per WoWLAN	Attivata
Potenza di trasmissione	Medio-basso
Protezione a modalità mista	CTS-to-self attivato
Rigenerazione delle chiavi GTK per WoWLAN	Attivata
Sospensione attiva alla disconnessione da WoWLAN	Attivata
Supporto U-APSD	Disattivata
Unione pacchetti	Attivata

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Wed, 23 Mar 2022 22:03:35 GMT

Hello hexaae,

Thank you for posting on the Intel® communities.

We appreciate the information you have provided. I'm currently working on this issue, as soon as I have an update or if I need more information, I will let you know.

Please feel free to reply if you have any concerns.

Regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Event Viewer frequent errors

hexaae — Sat, 26 Mar 2022 18:50:45 GMT

Unfortunately it happened again: error 5002 and 5005 after 5 days of flawless working!

@Steven_Intel

Please, provide a fixed Intel wireless driver.

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Fri, 08 Apr 2022 22:06:02 GMT

Hello hexaae,

We appreciate your patience.

I will e-mail you to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Tue, 19 Apr 2022 23:13:35 GMT

Hello hexaae,

Were you able to check the email we sent you last time?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Event Viewer frequent errors

hexaae — Wed, 20 Apr 2022 10:02:05 GMT

Got no mail. Checked also spam but nothing from Intel

EDIT: wait! I've found it (yahoo blocked email from Intel Support!), sorry... will test and report back!

... Installed driver for me is 08:

Re: AC 9560 Event Viewer frequent errors

hexaae — Wed, 20 Apr 2022 12:29:16 GMT

I just reproduced the issue again with beta-driver

I just changed in my Wireless setup to reproduce the problem:

U-APSD support = YES

MIMO power save mode = automatic SMPS

then closed the lid of the laptop (-> Standby), and then waited for Hibernation. On resume reopening the lid and pressing the Power button I've found the log in the Event Viewer.

Will now try with your debugging tools written in the mail.

Re: AC 9560 Event Viewer frequent errors

hexaae — Wed, 20 Apr 2022 20:10:01 GMT

First log uploaded. Let me know...

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Wed, 20 Apr 2022 20:22:17 GMT

Thank you for the steps performed and information provided.

Please perform the steps left and let us know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Event Viewer frequent errors

hexaae — Wed, 20 Apr 2022 21:39:05 GMT

Collected a 2nd report and uploaded. Let me know.

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Fri, 22 Apr 2022 14:52:14 GMT

Thank you for your response.

We are going to work on this and as soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Wed, 27 Apr 2022 16:56:10 GMT

Hello hexaae,

Could you please try the latest driver version 22.130.0? (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html)

This driver should fix the issue you are having. Please let me know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Event Viewer frequent errors

hexaae — Wed, 27 Apr 2022 18:22:33 GMT

No it doesn't fix the issue: I've made a comparison at binary level and the archive is identical to the beta 22.130.0 you asked me to test before this public release. So no, it is/wasn't fixed.

In the changelog I can read:

Description of key issues: Network connectivity loss (Windows System Event ID 5002 and 5005) occurs on Intel® Wi-Fi
6 AX200/201 adapters.

but I have a different adapter: AC-9560 (Netwtw08) and it's not been fixed.

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Fri, 29 Apr 2022 19:52:56 GMT

Thank you for your response.

I will proceed to research more about this issue, and let you know as soon as I have an update.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Event Viewer frequent errors

hexaae — Mon, 16 May 2022 08:48:11 GMT

News, fixes for AC-9560 (Netwtw08)...?

Re:AC 9560 Event Viewer frequent errors

Steven_Intel — Thu, 26 May 2022 20:33:11 GMT

Hello hexaae,

I will e-mail you to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.

Please make sure to check your inbox or spam box in case our email goes there.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Event Viewer frequent errors

hexaae — Fri, 27 May 2022 19:06:52 GMT

Got it, thanks.

Will test the driver for at least 7 days to check if the bug is gone