topic Re:9462 connectivity problems in Wireless

9462 connectivity problems

Rover57 — Tue, 12 Apr 2022 23:44:48 GMT

Since updating from Windows 10 to Windows 11 when a VOSTRO computer is first booted, the bandwidth is 120 MBS, then as minutes pass the speed drops, eventually reaching 0 KBS. The Wi-Fi is still connected, and pings are in the 18ms range to Google.com.

iOS, Samsung TV, ROKU, and Android devices are not experiencing any problems.

The following steps have been taken with no changes:

Updated Dell drivers

Updated Intel drivers

Updated BIOS

Updated Dell drivers (again)

P.S.

The ethernet connection also does not work so I have to carry files to the VOSTRO.

Re:9462 connectivity problems

DeividA_Intel — Thu, 14 Apr 2022 19:22:52 GMT

Hello Rover57,

Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® Wireless-AC 9462.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

3. When did you notice the issue?

4. Did you notice the issue after a system update?

5. What is the brand and model name of the router?

6. Do you see any yellow mark at the device manager under your wireless adapter?

Best regards,

Deivid A.

Intel Customer Support Technician

Re:9462 connectivity problems

DeividA_Intel — Mon, 18 Apr 2022 18:22:24 GMT

Hello Rover57,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:9462 connectivity problems

DeividA_Intel — Wed, 20 Apr 2022 19:54:13 GMT

Hello Rover57,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician