topic Re:Intel® Dual Band Wireless-AC 7265 in Wireless

Intel® Dual Band Wireless-AC 7265

SlimyShadows — Wed, 13 Jul 2022 17:00:21 GMT

I'm having an issue with the download speed of my computer and I have tried factory resetting, resetting the computer's wifi settings, etc. The max speed I've hit is 4MB/S and I'm currently at a stable 100KB/S-1MB/S. When I checked my network connection it showed that my WiFi speed was at 50MB/S.

Re:Intel® Dual Band Wireless-AC 7265

Alberto_R_Intel — Thu, 14 Jul 2022 16:31:22 GMT

SlimyShadows, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Router?

Is this a new computer?

When did you purchase it?

Were you noticing the issue with the download speed on this specific machine before?

If not, when did the issue start?

Did you make any recent hardware/software changes, besides factory resetting and resetting the computer's wifi settings, that might cause this problem?

The wireless card, did you purchase it separately, or did it come installed on the computer?

Does the problem happen at home or in the work environment?

In the SSU report you shared with us, it shows that the Intel® Wireless card being used is "Intel® Dual Band Wireless-AC 3165" but on the title of this thread you mentioned it is "Intel® Dual Band Wireless-AC 7265", could you please confirm which is the correct model of the card?

And also send the SSU report that shows the correct Intel® Wireless card so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel® Dual Band Wireless-AC 7265

Alberto_R_Intel — Wed, 20 Jul 2022 18:46:13 GMT

Hello SlimyShadows, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel® Dual Band Wireless-AC 7265

Alberto_R_Intel — Tue, 26 Jul 2022 19:49:03 GMT

Hello SlimyShadows, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician