topic Re:AX210 - Driver 22.170.x.x problem - Mobile hotspot mode in Wireless

AX210 - Driver 22.170.x.x problem - Mobile hotspot mode

h-sk — Thu, 20 Oct 2022 01:24:39 GMT

We have a laptop with Intel AX210, running Windows 11 Pro (21H2 build, 22000.1100)

We run the laptop in Windows mobile hotspot mode to solve a wireless dead spot problem at the office, and we also sometimes use it in a pinch for hotel rooms etc.

Things work perfectly normally with Driver version 22.150.x.x

After upgrading to version 22.170.x.x however, some of our iPhones dropped connection after an hour of inactivity. The iPhones indicator shows there is a wifi connection, but there is zero wifi traffic. [note: version 22.160.x.x shows the same issue]

Workaround: Roll back to 22.150.0.3 fixes this issue.

Please forward this bug report to the driver development team. Thank you.

Re:AX210 - Driver 22.170.x.x problem - Mobile hotspot mode

AndrewG_Intel — Thu, 20 Oct 2022 21:34:26 GMT

Hello @h-sk

Thank you for posting on the Intel® communities.

In order to review this further, could you please provide us with the following information?

1- Is this behavior occurring only with iPhones*? Do other smartphones work as expected? If you try to connect a laptop or tablet to the Mobile hotspot, does it have the same behavior?

2- Is the Intel® Wi-Fi 6E AX210 the original wireless adapter that came pre-installed in your system or did you integrate it on the laptop?

3- Are you using the 2.4GHz or 5GHz band?

4- Is the problem still present if you use the customized drivers provided by your computer manufacturer (OEM)?

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

Download the Intel® SSU and save the application on your computer
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.
Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: AX210 - Driver 22.170.x.x problem - Mobile hotspot mode

h-sk — Fri, 21 Oct 2022 02:22:58 GMT

1- Is this behavior occurring only with iPhones*? Do other smartphones work as expected? We have not tried it, but with version 160 we had problems with Android phones. [see release notes: https://downloadmirror.intel.com/740701/ReleaseNotes_WiFi_22.160.0.pdf]

If you try to connect a laptop or tablet to the Mobile hotspot, does it have the same behavior? It works normally.

2- Is the Intel® Wi-Fi 6E AX210 the original wireless adapter that came pre-installed in your system or did you integrate it on the laptop?

Original

3- Are you using the 2.4GHz or 5GHz band?

2.4

4- Is the problem still present if you use the customized drivers provided by your computer manufacturer (OEM)?

No (they have older, functioning version on their website) however Windows Update pushes new version. From what we can tell, the OEM driver is identical to the same version generic driver.

5- Sorry we can't do that. Policy.

Please refer to this also: https://community.intel.com/t5/Wireless/AX210-Driver-22-160-x-x-problem-Mobile-hotspot-mode/m-p/1406459

Consider this a feedback / bug report rather than a general request for assistance. I don't expect this issue to be solved by e.g. install/reinstall methods. Would appreciate it if you could forward the bug report to your driver development department. Thank you.

Re:AX210 - Driver 22.170.x.x problem - Mobile hotspot mode

DeividA_Intel — Fri, 21 Oct 2022 22:32:20 GMT

Hello h-sk,

I do appreciate the feedback provided. I will try to investigate this issue and report the behavior as you request. Bear in mind that additional steps and information may be requested.

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Re:AX210 - Driver 22.170.x.x problem - Mobile hotspot mode

AndrewG_Intel — Tue, 25 Oct 2022 18:12:04 GMT

Hello h-sk

We would like to inform you that your report is being documented and routed to the appropriate team and we are going to have this issue investigated by the engineering team.

However, the team will not be able to provide updates to you regarding the status of the request.

We do appreciate you took the time to bring this to us. Having said that, we will proceed to close the thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician