topic Re: Intel AX210 connection drop when downloading except for current download in Wireless

Intel AX210 connection drop when downloading except for current download

NodrawNT — Tue, 01 Nov 2022 09:41:52 GMT

Hello, I bought in July this wireless network card and it used to work great.

Since a few days when I download or upload something the internet connection isn't working except for this download or upload. Once it stops, internet start working once again.

I tried accessing internet with my phone and a laptop in wifi while it dropped on my main computer and it worked fine, so that's something happening on my computer and not on the network/router.

I'm on W11, all up-to-date and the latest network driver are installed. I also tried deleting the network card in the system and reverting back to the 22.150.0.3 version but it didn't work better either.

Someone know how to fix it ?

Thanks !

Re: Intel AX210 connection drop when downloading except for current download

Steven_Intel — Wed, 02 Nov 2022 21:45:38 GMT

Hello NodrawNT,

Thank you for posting on the Intel® communities.

Even though your wireless card seems to have an Intel Wi-Fi 6E AX210 chip in it, the support must be provided by the product manufacturer. In this case, our best recommendation is to contact Ziyituod support for further assistance.

Please read the following article about Regulatory Information Regarding Wireless Hardware Installation or Upgrade: https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Steven G.
Intel Customer Support Technician.