topic Re:Intel Driver and Support Assistant: upgrade routine broken in Wireless

Intel Driver and Support Assistant: upgrade routine broken

bowlingblackberrycow — Thu, 22 Dec 2022 08:39:57 GMT

Intel Driver and Support Assistant regularly tries to upgrade a version that was already upgraded. This has happened at least 3 times, so I am posting about this bug here.

Affected drivers are:

Intel Wireless Bluetooth for Windows 10 and Windows 11
Windows 10 and Windows 11 WiFi Driver for Intel Wireless Adapter

Hardware: Lenovo T14s

I tried multiple times to restart my PC. No effect.

See screenshot below where Intel Driver and Support Assistant suggests to upgrade Bluetooth driver from version 22.190.0.2 to 22.190.0.2

Re: Intel Driver and Support Assistant: upgrade routine broken

LeonWaksman — Thu, 22 Dec 2022 08:50:21 GMT

Hide this update: Steps to disable notifications from Intel® Driver & Support Assistant

Leon

Re:Intel Driver and Support Assistant: upgrade routine broken

Jean_Intel — Thu, 22 Dec 2022 20:50:58 GMT

Hello bowlingblackberrycow,

If I may jump into the conversation, I would like to first thank you for posting on the Intel️® communities.

Regarding the issue you described, I would like to recommend you reinstall the Intel Driver and Support Assistant following these steps:

Uninstall Intel® DSA via Control Panel.
Delete all old log files from C:\ProgramData\Intel\DSA.
Uninstall Intel® Computing Improvement Program or Intel® Product Improvement Program via Control Panel.
Restart the system.
Download the latest version of Intel® Driver & Support Assistant.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Driver and Support Assistant: upgrade routine broken

Steven_Intel — Tue, 27 Dec 2022 22:27:09 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Intel Driver and Support Assistant: upgrade routine broken

bowlingblackberrycow — Wed, 28 Dec 2022 08:47:26 GMT

@Jean_Intel @Steven_Intel

It fixed itself after a few days, so I was not able to verify your suggestions. It seems after a few days Intel Driver and Support Assistant updates the version numbers and is able to perform the check for the installed versions correctly. Thanks for your feedback, I will try next time in case it occurs again.

Re:Intel Driver and Support Assistant: upgrade routine broken

Steven_Intel — Thu, 29 Dec 2022 21:47:03 GMT

Many thanks for your response.

I am glad to know the issue got solved. As for now, we will proceed to close this thread.

If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.