topic AC 9560 Bluetooth Code 45 in Wireless

AC 9560 Bluetooth Code 45

Baz_13 — Wed, 18 Jan 2023 13:29:03 GMT

I have AC 9560 inbuilt to Gigabyte H370N Wifi motherboard - bluetooth has suddenly disconnected. Wifi function still perfectly fine.

Bluetooth device reported not connected (Code 45).
Bluetooth network adapter has disappeared.

Performed System Restore to a week ago and saw no difference.

Ran Services and ensured support service is running and automatic.
Ran Modify>Repair on Intel Wireless Bluetooth and saw no difference.

Uninstalled Intel Wireless Bluetooth from Apps and Features, uninstalled both Bluetooth and Wireless-AC 9560 devices from Device Manager (ticking boxes to remove drivers), and rebooted before then installing latest device drivers from Gigabyte motherboard product support page -- and still saw no difference.

Seeking further advice? SSU attached.

Re:AC 9560 Bluetooth Code 45

Steven_Intel — Thu, 19 Jan 2023 18:25:58 GMT

Hello Baz_13,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wireless-AC 9560, I will be glad to assist you.

Please try the following steps:

Try a cold reboot. This refers to fully shut down the device and remove all sources of power, including batteries if applicable, then repowering.
Make sure Bluetooth is enabled in BIOS.

Considering you have already performed a clean installation of the latest Bluetooth drivers, please ensure the steps in the following article have been performed: https://www.intel.com/content/www/us/en/support/articles/000031150.html and let me know if the issue persists.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: AC 9560 Bluetooth Code 45

Baz_13 — Fri, 20 Jan 2023 12:43:40 GMT

Hi Steven,

I couldn't find any setting for BT in the BIOS, but the 'cold reboot' has resolved the issue !

Thank you.

Re:AC 9560 Bluetooth Code 45

Steven_Intel — Mon, 23 Jan 2023 18:30:36 GMT

Thank you for your reply.

I am glad to know the issue is now fixed. Hopefully, it will help other community members. As for now, I will proceed to close this thread.

Please keep in mind that this thread will no longer be monitored by Intel. I appreciate your understanding.

Best regards,

Steven G.

Intel Customer Support Technician.