topic Re:ADAPTERS in Wireless

ADAPTERS

MAW_KUDS — Tue, 07 Feb 2023 20:58:37 GMT

My problems are as follows:

1. My Intel Wi-Fi 6 AX201 160Mhz is not working at all. Due to that I cannot access the internet

2. I cannot also find my Blutooth device on my hp laptop. Please I need help.

Re:ADAPTERS

Steven_Intel — Thu, 09 Feb 2023 16:37:15 GMT

Hello MAW_KUDS,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wi-Fi 6 AX201, I will be glad to help you.

In order to better assist you, please provide the following information:

Was the wireless adapter working fine before? If that is the case, do you remember if there was any hardware change or driver/operating system update that may have triggered the issue?
Is this a laptop or a desktop system?
Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
If you go to Device Manager > Network adapters > double-click on Intel® Wi-Fi 6 AX201, do you see any error code? It should appear along a yellow sign, if there.
Do you have a wired (Ethernet) connection available? If so, have you tried updating the drivers?
Are you able to see the available networks?

Best regards,

Steven G.

Intel Customer Support Technician.

Re:ADAPTERS

Steven_Intel — Wed, 15 Feb 2023 14:43:04 GMT

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:ADAPTERS

Steven_Intel — Tue, 21 Feb 2023 00:11:41 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.