topic Re:Intel Wireless AC 9560 keeps having a problem in Wireless

Intel Wireless AC 9560 keeps having a problem

AmandaCDover — Thu, 23 Feb 2023 19:16:34 GMT

I have a Lenovo Ideapad L340 Gaming laptop and just in the last week or so my wireless driver keeps having problems even after updating the driver. Sometimes its an error code 45 sometimes an error code 10 and ive uninstalled the driver and reinstalled and even reset the operating system. Right now its working again after uninstalling it and updating it so I will let you know if it does have a problem again. I just hope i won't have to replace the wireless card or something.

Re:Intel Wireless AC 9560 keeps having a problem

Steven_Intel — Mon, 27 Feb 2023 15:16:12 GMT

Hello AmandaCDover,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wireless-AC 9560, I will be glad to help you.

In order to better assist you, please provide the following information:

Was there any hardware change or driver/OS update that may have triggered the issue?
Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
Have you tried with both the latest driver recommended by Lenovo 21.90.3.2(https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-l-series-laptop/l340-15irh-gaming/downloads/ds539689-wlan-driver-for-windows-10-64-bit-l340-15irh-gaming-l340-17irh-gaming?category=Networking%3A%20Wireless%20LAN) and also the latest Intel driver 22.190.0 (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html)?

I recommend trying a clean installation (https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html) with the OEM driver and then with the Intel driver if the issue persists.

Please make sure to check the article Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices and make sure all the steps are covered (https://www.intel.com/content/www/us/en/support/articles/000031150.html)

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:Intel Wireless AC 9560 keeps having a problem

Anonymous — Mon, 27 Feb 2023 21:11:56 GMT

This is AmandaCDover I had to make a new account cause the site won't let me sign into the old account but Im not at all sure what helped it but last night i reset the system again and i connected to the internet via the Ethernet cable and i updated the drivers and so far its not had the error anymore but i will report back if it gives me another problem. I got a USB wireless adapter today so if it goes out again i will try it! I'll update if it has the error again. thank you!

Re: Re:Intel Wireless AC 9560 keeps having a problem

AmandaCDover — Mon, 27 Feb 2023 21:58:18 GMT

Im finally able to log into my old account. i closed the new one. But i will report back if i have anymore problems

Re:Intel Wireless AC 9560 keeps having a problem

Steven_Intel — Wed, 01 Mar 2023 16:29:54 GMT

Thank you for letting us know that so far you have not had the issue anymore.

Please let us know if you encounter any failure again.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Intel Wireless AC 9560 keeps having a problem

Steven_Intel — Mon, 06 Mar 2023 22:13:04 GMT

We would like to know if you had issues again.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Intel Wireless AC 9560 keeps having a problem

DeividA_Intel — Fri, 10 Mar 2023 04:09:33 GMT

Hello AmandaCDover,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician