topic Re:Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062. in Wireless

Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

Novapheonix22 — Mon, 06 Mar 2023 19:33:57 GMT

My laptop has been hibernating at rando and this is an error I see at around that time.

Re:Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

Steven_Intel — Wed, 08 Mar 2023 15:50:21 GMT

Hello Novapheonix22,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wi-Fi 6 AX200, I will be glad to help you.

Please confirm the following information:

Have you had any other issues with W-Fi before?
Perform a clean installation of the latest OEM wireless driver 22.130.0.5 (https://www.asus.com/supportonly/ga502du/helpdesk_download/).

Make sure to follow the clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

Novapheonix22 — Fri, 10 Mar 2023 04:53:11 GMT

to my knowledge i havent had internet issues. i just noticed after my computer would hibernate this would be an error that would pop up and assumed they were related somehow.

Re:Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

DeividA_Intel — Sat, 11 Mar 2023 02:36:50 GMT

Hello Novapheonix22,

Thanks for the confirmation, to help you further on this matter I would like to confirm the following:

1. Can you provide more details about the issue?

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

3. Can you take a picture of the issue?

4. Have you checked this issue with Asus?

Best regards,

Deivid A.

Intel Customer Support Technician

Re:Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

Steven_Intel — Thu, 16 Mar 2023 00:23:46 GMT

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

Steven_Intel — Mon, 20 Mar 2023 21:59:53 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.