topic Re: Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3 in Wireless

Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Quackenhiemer — Fri, 05 May 2023 20:12:05 GMT

Before I begin, I have swapped out my network adapter for a new one this January, the one I have now is a Intel(R) Wi-Fi 6E AX210 160MHz, and started to notice a problem first hand when the WiFi 22.30.0_Driver64_Win10.exe said I already have this version or newer, so the disc is useless. I presume I must of did something wrong when putting in the new adapter, but the only thing I did was put it in my second slot for WiFi adapters instead of the first slot (Note I can put two adapters in this PC). So when it comes to the update version for both Net and Bluetooth, it just corrupts (according to event viewer) and I have to uninstall them to prevent making my internet from being unusable. The weird part is, they show up twice in the Optional updates instead of just once (I'll post an image to show what I'm seeing). My only solution is just not updating them period, but I wanted to see if there was anything that can be done instead.

Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Andres_Intel — Mon, 08 May 2023 15:00:51 GMT

Hello Quackenhiemer,

Thank you for posting on the Intel communities. I am sorry to hear that you are having updates problems with your Intel® Wi-Fi 6E AX210, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Take a screenshot of the Event Viewer alerts
Was it working before?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Quackenhiemer — Tue, 09 May 2023 02:59:58 GMT

Hi Andres,

Here are both the event logged screenshot, and the SSU info. and about if it was working before, it would only work if I do not download said updates shown in the duplicate screenshot, and the previous network adapter I had was an older model of this one, swapped out due to an accident with the wires snapping for the antennas. Also, at the current moment i rolled back before the updates were installed.

I will be looking forward for any suggestions to allow the updates to work.

Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Andres_Intel — Tue, 09 May 2023 17:28:59 GMT

Hello Quackenhiemer,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let us know the results:

Update BIOS to version L5.01 on ASRock Support. For installation steps, you can contact them.
Update wireless driver to version 22.220.0.4. For guidance, Windows Software and Driver Installation Guide for Intel® Wireless Adapters.
Update Bluetooth driver to version 22.220.1.1. For guidance, Installation for Intel® Wireless Bluetooth® Software.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Quackenhiemer — Wed, 10 May 2023 04:42:35 GMT

Hi Andres,

I have Updated the three, I will monitor any sort of issues for the next few days, I'll let you know when I run into any problems!

Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Andres_Intel — Wed, 10 May 2023 15:06:56 GMT

Hello Quackenhiemer,

Thank you for your answer, and for keeping me informed.

I will wait for you to let me know if the issue persists or not after these updates.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Quackenhiemer — Thu, 11 May 2023 17:09:09 GMT

Hey Andres,

Here is an update, from the looks of it, it look good for the first hour of yesterday, then after a while, it tripped multiple event IDs of the one I showed before. This time, however, it looks to be the event IDs are different:

Event ID 7021 (does not event data)
Event ID 7018 (does not event data)
Event ID 7017 (has event data)
Event ID 7010 (has event data)
Event ID 7005 (has event data)
Event ID 7027 (has event data)
Event ID 8000 (has event data)

These were all tripped @ 5/10/23, 10:17:54 PM and stopped after 10:18 PM, they all said the same thing about Netwtw12 having the component missing (not installed) or corrupt. however, each one would have event data of "\Device\NDMP14 Intel(R) Wi-Fi 6E AX210 160MHz" or just show nothing. Then today, where it only tripped the following

Event ID 7021 (does not event data)
Event ID 7003 (has event data)

That is all I have for now, hopefully this helps and could have a solution.

Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Andres_Intel — Thu, 11 May 2023 17:46:23 GMT

Hello Quackenhiemer,

Thank you for your response, it has been really helpful.

I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Steven_Intel — Fri, 12 May 2023 20:51:32 GMT

Hello Quackenhiemer,

Many thanks for your patience on this matter.

Feel free to take a look at the following article about Regulatory Information Regarding Wireless Hardware Installation or Upgrade (https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html), since the adapter was integrated to your board. Based on this, I would also suggest contacting the board manufacturer for further support. If the issues started after integrating the wireless adapter, this could be related to compatibility.

You may also try the drivers recommended by the board manufacturer.

Contact OEM: https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers

Please keep in mind that this thread will no longer be monitored by Intel.

Thank you for your understanding.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:Intel Net Driver Update problem Version 22.200.2.1 & Bluetooth Version 22.210.0.3

Quackenhiemer — Sat, 13 May 2023 02:58:38 GMT

Excellent, thank you for the info Steven, and Andres. I appreciate the help tracking down the possible sources of the issue.

I will update if I no longer get anymore events logged regarding the adapter.

Sincerely,

Quackenhiemer