topic Re: Re:Microsoft bluetooth Mouse 3600 fails after driver update. in Wireless

Microsoft bluetooth Mouse 3600 fails after driver update.

Greg7 — Tue, 30 May 2023 20:42:41 GMT

My Dell Inspiron 3910 forced an update to the Intel Bluetooth driver. After that, my Microsoft wireless Bluetooth 3600 Mouse failed to reconnect.

The update only affected my Bluetooth mouse. I checked other Bluetooth devices, including a wireless headset - those connected normally.

I rolled back the driver to the previous version - the mouse still failed to connect.

I disabled the internal Bluetooth and installed an ASUS Bluetooth dongle. The mouse successfully connected with the dongle.

I tried the Dell website driver update, but no success.

Intel Bluetooth driver roll back version: 22.170.0.2

Intel Bluetooth driver new version: 22.210.0

OS: Win 11, 22H2

Build: 22621.1702

DeividA_Intel — Wed, 31 May 2023 20:24:44 GMT

Hello Greg7,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.

In order to better assist you, please provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. Is the Wi-Fi working?

3. What is the brand and model name of your wireless adapter?

4. Do you see any errors in the device manager?

5. Did you check with Dell to confirm if the mouse is still compatible after the latest update?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel — Mon, 05 Jun 2023 23:38:53 GMT

Hello Greg7,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Greg7 — Thu, 08 Jun 2023 20:09:34 GMT

The mouse fixed itself - magically.

Don't ask me how.

DeividA_Intel — Fri, 09 Jun 2023 18:10:03 GMT

Hello Greg7,

Thanks for the confirmation. I am glad to know that issue got fixed and now you can use your mouse properly.

I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,

Deivid A.

Intel Customer Support Technician