topic Re: intel wifi 6 ax201 not working in Wireless

intel wifi 6 ax201 not working

david37 — Thu, 08 Jun 2023 15:20:15 GMT

hello dear support since my wifi is not replace able may I get some help

I get error code 10 now

before doing update I was getting 43

I installed intel ssu and I will upload the txt file please help!

Re: intel wifi 6 ax201 not working

n_scott_pearson — Thu, 08 Jun 2023 22:43:35 GMT

I can only suggest that you do a clean reinstall of the drivers. Here is my process (follow it exactly

If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist and stay disabled across reboots.
From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
Manually reboot your computer, keeping Internet access disabled throughout.
From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
Right click on the entry for Intel Wi-Fi 6 AX201 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
Go to Step 5.
(Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
(Optional but recommended) Clear each of your browsers' cache.
Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
Install the downloaded Wireless driver package.
Manually shutdown and reboot your computer.
Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
Test.

Hope this helps,

...S

Re:intel wifi 6 ax201 not working

Andres_Intel — Fri, 09 Jun 2023 15:19:26 GMT

Hello david37,

Thank you for posting on the Intel communities. I am sorry to hear that you are having issues with your Intel® Wi-Fi 6 AX201, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

When did the issue start?
I see you attached the Intel® SSU, but seems is incomplete, to provide you with the next steps, download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Keep me informed if the steps recommended by @n_scott_pearson fix the issue.

Regards,

Andres P.

Intel Customer Support Technician

Re:intel wifi 6 ax201 not working

Andres_Intel — Wed, 14 Jun 2023 21:40:09 GMT

Hello david37,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:intel wifi 6 ax201 not working

Andres_Intel — Mon, 19 Jun 2023 18:01:42 GMT

Hello david37,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician