topic Re:AX200 hangs on connection in Wireless

AX200 hangs on connection

johnaaronrose — Wed, 07 Jun 2023 05:07:21 GMT

AX200 wifi hangs on attempting connection to router.

Using Ubuntu 22.04 on Asus PN50-1.

I realise that Ethernet Realtek has similar problem.

Here are some diagnostics:

john@Desktop:~$ sudo lshw -C network
*-network UNCLAIMED
description: Ethernet controller
product: RTL8125 2.5GbE Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:02:00.0
version: 05
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list
configuration: latency=0
resources: ioport:f000(size=256) memory:fe900000-fe90ffff memory:fe910000-fe913fff
*-network
description: Wireless interface
product: Wi-Fi 6 AX200
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:03:00.0
logical name: wlp3s0
version: 1a
serial: bc:f1:71:6d:25:4f
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=5.19.0-43-generic firmware=72.daa05125.0 cc-a0-72.ucode ip=192.168.203.1 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:67 memory:fe800000-fe803fff
john@Desktop:~$ uname -r
5.19.0-43-generic
john@Desktop:~$ cat /etc/modprobe.d/iwlwifi.conf
# /etc/modprobe.d/iwlwifi.conf
# iwlwifi will dyamically load either iwldvm or iwlmvm depending on the
# microcode file installed on the system. When removing iwlwifi, first
# remove the iwl?vm module and then iwlwifi.
remove iwlwifi \
(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
&& /sbin/modprobe -r mac80211

Re:AX200 hangs on connection

Jocelyn_Intel — Wed, 07 Jun 2023 20:53:41 GMT

Hello, @johnaaronrose.

Thank you for posting on the Intel® communities. I will gladly assist you here.

Please, answer these questions to have a better perspective of this issue:

Is the Intel® Wi-Fi 6 AX200 the pre-installed wi-fi card in your system or is it an integration (upgrade/ not the original card)?
Was it working before?
By Asus PN50-1, are you referring to the Asus mini PC PN50-E1?
Did you make sure your system supports Linux OS? I noticed there are drivers or software for Windows 10 and Windows 11 only.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:AX200 hangs on connection

Jocelyn_Intel — Mon, 12 Jun 2023 20:57:43 GMT

Hello, @johnaaronrose

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:AX200 hangs on connection

Jocelyn_Intel — Wed, 14 Jun 2023 16:19:07 GMT

Hello, @johnaaronrose

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.