topic Re:Problems installing Unison in Wireless

Problems installing Unison

hal0428 — Thu, 22 Jun 2023 19:08:14 GMT

When I run the installation, it gives an error message. I have repaired and reset the app, but have the same problem. Here is the error message:

Here are my PC specifications:

Re:Problems installing Unison

DeividA_Intel — Fri, 23 Jun 2023 18:18:27 GMT

Hello hal0428,

Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app.

In order to better assist you, please provide the following:

1. Did the app come Pre-Installed?

2. What is the operating system version and build?

3. What is the unison PC App version?

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version?

5. What is the Computer Brand, model, and Intel Processor?

6. What is the intel Wi-Fi & Bluetooth adapter model used and version?

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Problems installing Unison

hal0428 — Fri, 23 Jun 2023 18:54:33 GMT

Here is the information you requested.

No
Windows 11 Build 22621.1848
Not sure. I downloaded from your WEB site.
iPhone 11 Pro. IOS 16.5.1 Not sure. Unison version C12 PV
See attached.
See attached.
See attached.

Re:Problems installing Unison

DeividA_Intel — Mon, 26 Jun 2023 20:22:34 GMT

Hello hal0428,

Thanks for your response. In this case, the app is only compatible with the 11th through 13th Generation of Intel® Core™ i9, i7, and i5 mobile Processors (laptop processors) with Intel® Iris® Xe Graphics.

Based on the information provided, your system does not meet the minimum requirements and the app may not work properly.

You can find more details in the following links:

1. Overview of Intel® Evo™ Platform in Intel® Laptops: https://www.intel.com/content/www/us/en/support/articles/000057480/processors/intel-core-processors.html#:~:text=Selected%2011th%20through%2013th%20Generation,%C2%AE%20Iris%C2%AE%20Xe%20Graphics

2. What Are the System Requirements for the Intel® Unison™ App?: https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html

If you have any questions, let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Problems installing Unison

hal0428 — Tue, 27 Jun 2023 17:31:33 GMT

I have the 13th generation i5 processor. Why doesn't that meet the requirements?

Re:Problems installing Unison

DeividA_Intel — Wed, 28 Jun 2023 17:21:30 GMT

Hello hal0428,

Thanks for your response. I would like to let you know that the Intel® Unison™ app is only compatible with laptops, and EVO platforms (the laptop says if it is EVO), and must be preinstalled by the laptop manufacturer.

Based on your configuration, you have an ASUS PRIME Z790-A WIFI and it is not a laptop or an EVO platform based on the Asus website:

https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-a-wifi/

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician