topic Re:Windows 11 Intel WiFi AX411 issue in Wireless

Windows 11 Intel WiFi AX411 issue

Rufat — Mon, 07 Aug 2023 01:06:13 GMT

When performing "cold boot" or enabling ERP mode for the Asus Rog Maximus Z790 Extreme (with factory preinstalled Intel Wi-Fi AX411) getting "code 10" from Windows device manager. The only solution which helps is to Disabling/Enabling Wireless/Bluetooth adapter from BIOS. Tried different versions of drivers from manufacture itself (including latest available 22.190.0.4) and from Intel (22.240.0).

Windows Event Manager reports the following errors:

000008000100000000000000921300C00000000000000000000000000000000000000000000000005744525622420000 : The network adapter has returned an invalid value to the driver.

00001C000100000000000000891300C0000000000000000000000000000000000000000000000000494E4954900300000400BE16E22B4F9A00000000B015D49E00000000 : Could not allocate the resources necessary for operation.

0000240001000000000000008A1300C0000000000000000000000000000000000000000000000000100300000000000000000000000000000000000000000000000000000000000000000000 : Has determined that the network adapter is not functioning properly.

Re: Windows 11 Intel WiFi AX411 issue

n_scott_pearson — Mon, 07 Aug 2023 19:13:20 GMT

I would suggest that the first thing you try is a clean install. That is, with Internet access disabled (unplug Ethernet cable if present),

uninstall the current driver,
Reboot, keeping Internet access disabled.
Install the Manufacturer-supplied version of the driver
Enable Internet access.
Reboot.
Test.

If this is successful, you could try installing a later, Intel-generic version of the driver; that's up to you...

...S

Re:Windows 11 Intel WiFi AX411 issue

Andres_Intel — Mon, 07 Aug 2023 20:01:54 GMT

Hello Rufat,

Thank you for posting on the Intel communities. I see that you are having error code issues with your Intel® Wi-Fi 6E AX411, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Was it working before properly?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows, to check your system information.

Regards,

Andres P.

Intel Customer Support Technician

Re: Windows 11 Intel WiFi AX411 issue

Rufat — Tue, 08 Aug 2023 09:23:46 GMT

Hi Scott. Just tested the approach you provided. No results. Issue still persist.

Re: Re:Windows 11 Intel WiFi AX411 issue

Rufat — Tue, 08 Aug 2023 09:29:31 GMT

Hi Andres. It's not working from first day. SSU results attached.

Re:Windows 11 Intel WiFi AX411 issue

Andres_Intel — Tue, 08 Aug 2023 14:28:43 GMT

Hello Rufat,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let me know the results:

Reset BIOS to defaults. You can contact the motherboard manufacturer for guidance.
I see that you mentioned that you tested Asus drivers and Intel drivers and the issue persists. This time let's do it with a clean installation to version 22.190.0.4, to check if the behavior changes. For guidance, Clean Installation of Intel® Graphics Drivers in Windows. If the issue persists, repeat the steps but this time by downloading the driver version 22.240.0.2.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Intel WiFi AX411 issue

Rufat — Thu, 10 Aug 2023 08:01:46 GMT

Hi Andres,

BIOS reset and clean installation methods didn't helped.

Re:Windows 11 Intel WiFi AX411 issue

Andres_Intel — Thu, 10 Aug 2023 13:45:06 GMT

Hello Rufat,

Thank you for your answer and for completing the steps.

I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Intel WiFi AX411 issue

Rufat — Thu, 10 Aug 2023 17:17:42 GMT

Thanks Andres.

Will wait for your response.

Re:Windows 11 Intel WiFi AX411 issue

Andres_Intel — Thu, 10 Aug 2023 19:23:04 GMT

Hello Rufat,

Thank you for your time.

I have been working on the investigation, as per all the troubleshooting steps we have followed this could be related to hardware issues, so I recommend you contact the laptop manufacturer for further assistance.

For now, I will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician