topic Re: AC 9560 cannot be started - code 10 in Wireless

AC 9560 cannot be started - code 10

TJoki1 — Fri, 19 Oct 2018 06:43:43 GMT

After reviewing all threads on AC 9560 still got no effect trying to resolve the problem.

If anyone has an "effective" idea PLS share.

Last SSU scan attached.

THX in advance.

Re: AC 9560 cannot be started - code 10

idata — Fri, 19 Oct 2018 21:42:32 GMT

Hello gingerbread60,

Thank you for posting on the Intel ® communities.

I can see that you are getting an error code -10 with your wireless adapter.

Regarding this, I have compiled a few steps that you can try to fix the issue at hand, please refer to the information below:

Restart your computer if you haven't done so already. The error Code 10 you're seeing could have been caused by a temporary problem in Device Manager or with the hardware. If so, a reboot might fix the Code 10 error.
Remove any hardware you may added to the computer prior to the error message. There could be a device causing a hardware conflict or compatibility issues. Did you install a device or make a change in Device Manager just before the Code 10 error appeared? If so, it's possible that the change you made caused the Code 10 error. Undo the change if you can, restart your PC, and then check again for the Code 10 error.
Perform a https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html clean installation of drivers. Uninstalling and then reinstalling the drivers for the device is a likely solution to a Code 10 error. Notice that Properly reinstalling a driver is not the same as simply updating a driver. A full driver reinstall involves completely removing the currently installed driver and then letting Windows install it over again from scratch.
Update the drivers for the device. It's also very possible that installing the latest drivers for the device could correct the Code 10 error, even if these drivers were previously functional.
Another possibility, while not very likely, is that the device is not compatible with your version of Windows. You can always check with the OEM (Original Equipment Manufacturer)
Something else that could be tried is to reset the BIOS settings, this can be done by accessing the BIOS itself and looking for the option to get the BIOS settings back to default, you can get more information and assistance by contacting the manufacturer which in this case is Asus*.
As a last resource, if you're positive that a hardware problem isn't causing the Code 10 error, you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. I don't recommend doing either before you replace the hardware, but you may have to give them a try if you're out of other options.

I hope this helps.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: AC 9560 cannot be started - code 10

TJoki1 — Sat, 20 Oct 2018 06:19:59 GMT

Hi.

THX for quick reply.

Resetting BIOS to factory defaults helped

Best regards

Re: AC 9560 cannot be started - code 10

smisr3 — Fri, 21 Jun 2019 17:36:24 GMT

Hey dude what did u do . Can u pls tell me in detail . I'm having the exact same problem and looking for a solution which doesn't include resetting the whole system.

Re: AC 9560 cannot be started - code 10

DWats16 — Mon, 06 Apr 2020 02:58:24 GMT

These answers seem overkill and unnecessary . the process is really simple it happens to my desktop every couple of months...

Go to windows settings and click update and security
hit restart now under advanced start up
click troubleshoot.
click advanced options
click UEFI FIrmware settings, and press the only option which should be RESTART. this will take you to BIOS utility
click DEFAULT or F9 to restore basic settings (ive done it tons of times its never reset an option that affected anything i use)
then click save and exit.

this will restart your pc and fix the wireless issue instantly.

ive had this issue happen to me multiple times and none of the basic results online ever helped. but doing this has worked every time.

Re: AC 9560 cannot be started - code 10

Nekoboy56 — Fri, 07 Jan 2022 07:46:14 GMT

I have done this and so much more and it is simply not working. It worked fine until I played a video game or sometimes it just randomly stops working. I have done everything and I am at my wits end.

Re: AC 9560 cannot be started - code 10

Mambo — Mon, 21 Mar 2022 23:14:20 GMT

This may be a bit late so I hope you've already solved your problem, but something that worked for me was to just hold down the power button on my laptop for like 30 seconds for it to fully shut down. And then I just turned it on and the adapter was working again. I think you can either take out the battery from your laptop to fully shut it down or just hold the power button for a while like I did if you don't have a removable battery.

Re: AC 9560 cannot be started - code 10

Dan17 — Tue, 19 Apr 2022 18:44:49 GMT

This worked great, thank you!

Re: AC 9560 cannot be started - code 10

DamonFerg — Thu, 09 Jun 2022 17:04:10 GMT

Thanks! This solution actually worked for me as well. After I ordered a WiFi dongle!!! Prior to this, I performed every step mention above, and even went back to a restore point and had the same result; an error code 10.

Re: AC 9560 cannot be started - code 10

Meityx — Tue, 14 Jun 2022 20:36:53 GMT

I also want to let others know that this worked!

After months of trying everything and upgrading to win 11 just to solve this issue...this worked.

Here is what I did:

I uninstalled all the drivers for the Intel Wireless in device manager...many times until there was no drivers to uninstall/remove.

Then I pushed the power button on my laptop for 30 secs and bam! After it got hard shut down, I powered it on and I had a working Intel Wireless AC 9560 160Mhz.

Intel should do sth about this issue...

Re: AC 9560 cannot be started - code 10

nstaats — Fri, 14 Oct 2022 00:42:54 GMT

Thank You for this solution!

I had this happen to me last year, I could not resolve it. So I bought a brand new Intel(R) Wireless-AC 9560 160Mhz network adapter from Amazon for $14. Opened up my laptop, but a brand new one in. 11 months later, same dang problem on the 2nd network adapter!

Then I found this posted solution. And it WORKED! My gads, you saved me time and headache. I almost thought I got a 2nd lemon network adapter.

Thank You so much!

Re: AC 9560 cannot be started - code 10

dorcom — Tue, 15 Nov 2022 18:52:34 GMT

Just posted a lengthy message about this defective driver issue (code 10)

It is currently still in the "moderator approval state".

I went to everything possible and impossible and it does not work. Yet the Wi-Fi card does work i.e. for example starting up Hiren WinPE via an USB stick.

The problem in my case emerged about a year ago after some Windows update.

Suggesting a clean install of Windows is the same thing as the brute force approach a contractor tearing down your house because the front door jams on occasion...

I think it's time that you Intel engineers go down the rabbit hole together with Asus and Microsoft to effectively address this issue!

Re: AC 9560 cannot be started - code 10

SteveSimons — Mon, 19 Dec 2022 01:05:35 GMT

You are great! Was getting mad about this, then reading your post I just remembered that hard-powering-off laptops could fix issues like this one...and BAM!!! Everything is working good now.

I tried uninstalling and reinstalling the Wi-Fi card (that indeed it's exactly the Intel AC-9560 one), removing all previous drivers from the system using DriverStoreExplorer (RAPR) without obviously any success.

Thank you again!!

Re: AC 9560 cannot be started - code 10

Schwuggy — Sat, 11 Mar 2023 15:41:39 GMT

I had the same issue this monring on my ASUS ROG STRIX Gaming Laptop running Window 11.

My resolution was:

Step 1

Reboot (no success)

Step 2

Navigate to to Device Manager

Disable the Intel Wireless NIC (AC 9560)

Re-Enable the wifi NIC

All is now working fine.

Re: AC 9560 cannot be started - code 10

Aqdas810 — Fri, 31 Mar 2023 16:41:51 GMT

Hey, I am currently facing the same issue , did you find a way to fix it? If so , please let me know what you did. Thanks

Re: AC 9560 cannot be started - code 10

Meityx — Sat, 01 Apr 2023 09:34:55 GMT

What I found recently is that when you want to delete the hardware (and delete the drivers) in the device manager, it is better to have the properties window of the wireless hardware open, so that after deleting and re-scanning, it won't re-install the new drivers which actually cause the problem.

uninstalling and reinstalling the device in the device manager should always work after some tries and restarts of the laptop.

Re: AC 9560 cannot be started - code 10

Hosl7 — Mon, 15 May 2023 16:38:16 GMT

Did you have it again? Or it’s never happened after that?

Re: AC 9560 cannot be started - code 10

Meityx — Mon, 15 May 2023 17:26:07 GMT

Unfortunately it happens everyday...I am not sure why is Intel or Asus not able to resolve the issue!

Re: AC 9560 cannot be started - code 10

dorcom — Tue, 16 May 2023 19:29:20 GMT

UNSOLVED [code10] flaw discovered.
Some facts & findings.

This is going to be a long post. I encourage you to read it because I discovered a few things.
This notorious problem is now going into the 2nd year and I had to resort to buying a while ago a USB plug-in Wi-Fi adapter.
This is not what I bargained and paid for and the liability to resolve this lies with 3 or at least one of the “troika” companies; Microsoft, Intel and Asus.

What the 3 aforementioned do best is to give you from boilerplate replies, no responses to incompetent, immaterial and irrelevant answers i.e. “reinstall Windows”.

There is evidently a software/configuration/BIOS related driver/cfg defect, most likely introduced with one of Microsoft Windows's notorious "shove it down your throat whether you want/need it or not" updates, Intel and/or Asus driver software. I have tried ANY Microsoft, Asus or Intel driver, from the oldest back from 2018 to the newest as of 03/29/2023 V 22.220.0.4

Windows OS is up-to-date; 19045.2965.

I bought in late December 2018 an ASUS Q536F performance laptop. The laptop came with Windows 10 Home which I then upgraded to Windows 10 Pro. Everything worked fine for a couple of years including all notorious Windows updates until one day, roughly some 2 years ago, after a Windows update the notorious code 10 problem started.

Certain fact is: It is not a hardware issue. Whenever in a blue moon I get the Wi-Fi ( Intel AC9560) to work --after some multiple ritualistic procedures and forced hard reboots-- it works perfectly. As long as I do not shut down the laptop and only close it into hibernation. Even then, the longer I don't use the laptop, the more likely it comes out of hibernation once again with the Wi-Fi not working. Code 10.

It is a driver issue.

The conflict [in my case] starts often with Bluetooth (BT). If I get the Wi-Fi card to work the Intel wireless Bluetooth shows code 10. If I reinstall “update” the Bluetooth driver (22.120.0.3), it installs and everything is working… Unless I power down. As mentioned before hibernation kind of preserves all [maybe].

But if I restart, the problem is back. No Wi-Fi, [code 10 or 28] [there are no compatible drivers for this device] and BT also [code 10] [status device power failure]. As “an added bonus” A new device error (C) under universal serial bus controllers: [Unknown USB device (device descriptor request failed)].

If I uninstall in device manager the Bluetooth driver and/or the Intel Wi-Fi driver and reboot it comes up the same with under “other devices” a yellow triangle “network controller”. Sometimes it works An update attempt over a network connection to update the drivers, network controller first, Windows is unable to find or install.

If I go to Windows update, it shows the updated driver “Intel-net-01/04/2018 12:00:00 AM - 20. 30.0.7”

If I attempt to update the BT driver first “the best driver for your device already installed”. If I go to update, same aforementioned Intel driver. Result is: (A) “network adapters Intel®wireless-AC 9560” [code 10] and BT also [code 10]

No go. Regular restart: no go. All SOS.

If I shutdown & restart and go (B) into the BIOS and select “restore defaults” followed by “save changes” followed by “save changes and exit” sometimes, in a blue moon, all works again, Maybe.

More likely almost 100% certainty is upon restart the same problem is back as mentioned in (A).

If I (C) shutdown & restart and immediately hard reset* and restart and then do procedure (B) it sometimes works but then I have usually no Bluetooth or have Bluetooth but no Wi-Fi despite other network settings and under “universal serial bus controllers” it’s: [Unknown USB device (device descriptor request failed)].

If I uninstall in device manager the Intel driver including “delete device driver files” in device manager it installs a 2019 version 21.10.2.2 but also with [code 10] and error (C). The restart yields nothing.

But if I go into a hard reboot and (B) BIOS it sometimes once in a blue moon works. Maybe.

I do a device update installs the latest Intel drivers (22.220.0.4) and Bluetooth and we’re back to square one. No go.

Finally, using Drive Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases) and deleting all Intel Wi-Fi network and BT related drivers, and do a (C) and (B) all his honeymoon again and works!

Installed is Intel Wi-Fi driver 05/13/2019 version 21.10.2.2 but no BT!

A conventional shutdown and restart and Wi-Fi is still working! Going to Windows update Intel "Inet driver 01/25/2022 22.120.0.3" is installed and Bluetooth available.

Do another conventional shutdown and restart and were back to square one: No go! [code 10]!

This is sufficient proof that it is not a hardware problem but it is a driver conflict/incompatibility issue created by one of the three (probably Microsoft) messing this up. They are responsible for it and they must be held accountable!

BTW. All this nonsense does not happen if I plug in an external Wi-Fi/BT device!

I wasted many days and hours with this. I'm seriously thinking about bringing this as a legal matter as this defect was created, is a driver/configuration issue and has never been corrected. Considering the thousands or tens of thousands of users who have this [code 10] problem with the Intel Wi-Fi, independent on what hardware their Intel Wi-Fi is installed.

*Mind you that all forced hard reboots are accompanied with a nasty forceful screeching sound of the HDD (which is still error-free…)

Re: AC 9560 cannot be started - code 10

dorcom — Tue, 16 May 2023 19:34:14 GMT

UNSOLVED [code10] flaw discovered.
Some facts & findings.

What the 3 aforementioned do best is to give you from boilerplate replies, no responses to incompetent, immaterial and irrelevant answers i.e. “reinstall Windows”.

Windows OS is up-to-date; 19045.2965.

It is a driver/cfg issue.

If I go to Windows update, it shows the updated driver “Intel-net-01/04/2018 12:00:00 AM - 20. 30.0.7”

No go. Regular restart: no go. All SOS.

More likely almost 100% certainty is upon restart the same problem is back as mentioned in (A).

But if I go into a hard reboot and (B) BIOS it sometimes once in a blue moon works. Maybe.

I do a device update installs the latest Intel drivers (22.220.0.4) and Bluetooth and we’re back to square one. No go.

Installed is Intel Wi-Fi driver 05/13/2019 version 21.10.2.2 but no BT!

A conventional shutdown and restart and Wi-Fi is still working! Going to Windows update Intel "Inet driver 01/25/2022 22.120.0.3" is installed and Bluetooth available.

Do another conventional shutdown and restart and were back to square one: No go! [code 10]!

This is sufficient proof that it is not a hardware problem but it is a driver conflict/incompatibility issue created by one of the three (probably Microsoft) messing this up with an update once upon a time. They are responsible for it and they must be held accountable!

BTW. All this nonsense does not happen if I plug in an external Wi-Fi/BT device!

I wasted many days and hours with this. I'm seriously thinking about this evolving into a legal matter as this defect was created, is a driver/configuration issue and has never been corrected. Considering the thousands, tens of thousands of users who have this [code 10] problem with the Intel Wi-Fi, independent on what hardware their Intel Wi-Fi is installed.

*Mind you that all forced hard reboots are accompanied with a nasty forceful screeching sound of the HDD (which is still error-free…)