topic Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Ca in Wireless

Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-CautoConf

CHaynes — Sun, 15 Oct 2023 00:28:01 GMT

Just about managed to clear my windows logs of errors but I have two persistent warnings related to my WiFi card. The drivers I am using are the latest (22.250.1) from the Intel website (doesn't matter which version I choose these errors persist). Searching the internet I see I am definitely not alone.

Anyone figured out how to fix these issues?

Details:

First Event: 10002 WLAN-AutoConfig WLAN Extensibility Module has stopped.

Module Path: C:\WINDOWS\System32\DriverStore\FileRepository\netwtw6e.inf_amd64_cc3a2460c42c06f6\IntelIHVRouter12.dll

Service randomly stops and restarts

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>System</Channel>

<Computer>Lounge-PC</Computer>

</System>

- <EventData>

<Data Name="ExtensibleModulePath">C:\WINDOWS\System32\DriverStore\FileRepository\netwtw6e.inf_amd64_cc3a2460c42c06f6\IntelIHVRouter12.dll</Data>

</EventData>

</Event>

Second Event: 6062 - Netwtw12

The description for Event ID 6062 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP1
Intel(R) Wi-Fi 6E AX210 160MHz

The message resource is present but the message was not found in the message table

Comment: Crops up regularly multiple times a day - (Netwtw10 for the previous version driver package, 22.240.0)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>System</Channel>

<Computer>Lounge-PC</Computer>

</System>

- <EventData>

<Data>\Device\NDMP1</Data>

<Data>Intel(R) Wi-Fi 6E AX210 160MHz</Data>

</EventData>

</Event>

Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-CautoConf

Jocelyn_Intel — Mon, 16 Oct 2023 19:53:27 GMT

Hello, @CHaynes

Thank you for posting on the Intel® communities. I will do my best to assist you here.

Is the Intel® Wi-Fi 6E AX210 the pre-installed Wi-Fi card in your system or is it an integration (upgrade/ not the original card)?
What is the model of your laptop? If it is a Desktop PC, please provide the motherboard model.
Was it working fine before?
Can you please attach screenshots showing the errors?

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Ca

CHaynes — Mon, 16 Oct 2023 20:41:18 GMT

1) Its an addon PCI Wifi/BT card Gigabyte WiFi 6E GC-WBAX210 (2x2 802.11ax/ Tri-Band WiFi/Bluetooth 5.2/ PCIe Expansion Card)- they use the same drivers as the Intel website. Connection in use is 802.11ac (not ax)

2) Gigabyte GA-890GPA-UD3H (Socket M2) motherboard

3) It mostly works fine - just drops and reconnects connection sometimes.

4) The exact errors were cut and pasted from the event viewer in my original post. That's all the details I have - there is nothing to screenshot

Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-CautoConf

Jocelyn_Intel — Tue, 17 Oct 2023 15:58:47 GMT

Hello, @CHaynes

Thank you for your reply and information provided.

Since your wi-fi card was made by Gigabyte, contact your System Manufacturer for further assistance with this addon card.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-CautoConf

Jocelyn_Intel — Mon, 23 Oct 2023 14:51:00 GMT

Hello, @CHaynes

As we have not heard back from you, we will proceed to close this thread now.

If you need any further assistance with other matters, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Ca

HsuEthan — Wed, 25 Oct 2023 05:19:25 GMT

I have reported this issue to Intel. Currently, I encounter the same problem every day. Without fail, at 12:03 PM every day, it occurs. Following this, I must restart my computer, and reinstall the Intel AX210 driver. This issue occurs on both Windows 10 and Windows 11. I am using a Dell Latitude 5430.

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Ca

CHaynes — Wed, 25 Oct 2023 08:46:46 GMT

Yes its the drivers.

Intel don't want to help me because the WiFi card I am using is by Gigabyte but the drivers are by Intel so I am not sure what Gigabyte is supposed to do.

The drivers I installed were from 2020 on the Gigabye website but they are 100% Intel ProSet drivers for this chip. There have been two new versions since then and I have tried updated using Windows update and also from the Intel website but all three driver sets throw up the same warnings/errors. The only difference in error messages are the two digit number at the end of the NetwtwXX driver name.

lntel have been aware of this for years (its been posted on these forums and on lots of other forms for the A210 and A211 chipset and for windows 10 and 11.

I have yet to see a solution that works anywhere.

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Ca

HsuEthan — Wed, 25 Oct 2023 08:14:57 GMT

Intel has already assisted me and provided various ways to address the inquiry issues because Intel has accepted the event and generated this result. It seems unrelated to Intel drivers.

The final outcome of Intel's assistance is as follows: "We have found that the issue may be related to some factors that are not within our control, such as network settings, firewall configurations, or third-party software."

So far, this issue has been ongoing for almost three months. I have replaced the WiFi module, but the results remain the same. However, if you or anyone else has a solution, I would greatly appreciate it, as it would save me from having to restart my computer every day at noon and reinstall the drivers.

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Ca

CHaynes — Wed, 25 Oct 2023 08:34:08 GMT

FWIW I am using Windows 10 with only standard preinstalled MS security software. (I am pretty knowlegeable with troubleshooting as I used to work in IT hardware and software support)

As far as I can see there is no other software controlling or interfering with WiFi access. I have reset the MS firewall settings back to default settings and allowed access to any programs or hardware that need it. I have tried disabling the firewall altogether and it makes no difference.

Re: Intel(R) Wi-Fi 6E AX210 160MHz two persistent warning events 6062 Netwtw12 and 100002 WLAN-Cauto

HsuEthan — Wed, 25 Oct 2023 09:24:50 GMT

你發生的問題是固定時間發生的嗎? 且它會導致wifi driver被刪除嗎?

我的event log如下