topic Re: BLUETOOTH DISCONNECT AUTOMATICALLY in Wireless

BLUETOOTH DISCONNECT AUTOMATICALLY

Mridul — Sat, 23 Dec 2023 06:31:34 GMT

Hello, I am using Lenovo 80E5 Processor : Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz, 2000 Mhz, 2 Core(s), 4 Logical Processor(s) WINDOWS 10 PRO Version : 10.0.19045 Build 19045 . While using WIFI it works perfectly, but when connecting Bluetooth headset via Bluetooth it is paired and connects also but after 1-2 minutes it disconnects automatically. Also it has no sound when it is connected. However I chatted with intel support with case number 06090567, he told me that I have Intel® Dual Band Wireless-AC 3160 and service is discontinued.

Also, i downloaded Intel PROSet/Wireless Software it shows Upgrade from version 20.60.0.4 to 22.250.0.2 and after that "The software package cannot be installed in your device"

I am looking for prompt support from community members.

Thanks in advance for the same.

Re:BLUETOOTH DISCONNECT AUTOMATICALLY

Alberto_R_Intel — Tue, 26 Dec 2023 16:33:19 GMT

Mridul, Thank you for posting in the Intel® Communities Support.

That is correct, the Intel® Dual Band Wireless-AC 3160 card is under the status of End Of Interactive Support / Discontinued as you can verify in the link below:

https://ark.intel.com/content/www/us/en/ark/products/75442/intel-dual-band-wireless-ac-3160.html

So, Intel® technical support will no longer be provided for this kind of product, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

Regards,

Albert R.

Intel Customer Support Technician

Re: BLUETOOTH DISCONNECT AUTOMATICALLY

n_scott_pearson — Wed, 27 Dec 2023 19:44:53 GMT

Intel may not support this device, but all is not lost; I have the final drivers that support this card saved in my archive. Use this link: https://1drv.ms/f/s!AtacZBU04mo-j-tQ34BdSDv6y1BFsg?e=7gn50T to access my archive. Subfolders provide final driver packages for most of the Discontinued Wireless adapters; the subfolder names tell you which.

You will likely need to use a clean Install process to install these drivers. Here is proper process to use:

If you haven't already, download to your PC - but do not install just yet - the 21.10.1 Bluetooth and Wireless driver packages.
Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist (stay disabled) across reboots.
From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose "Discard Settings".
Manually reboot your computer, keeping Internet access disabled throughout.
From the Device Manager applet, check the Network Adapters section for an entry for Intel Dual Band Wireless-AC 3160 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go forward to Step 10.
Right click on the entry for Intel Dual Band Wireless-AC 3160 and uninstall it, choosing (checkmark) Delete the driver software for this device.
Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
Go back to Step 5.
Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
Install the downloaded Wireless driver package.
Manually shutdown and reboot your computer.
Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
Test.

Note that it sometimes takes multiple uninstalls (and reboots) to clean out the older driver installations, so don't give up on the process until you hit, say, 10 reboots.

Now, very important: DO NOT allow Intel Driver and Support Assistant or Windows Update install any newer driver packages! If either of them do, the problems will come back and you will need to manually install these packages again.

Hope this helps,

...S