topic Re: Re:Intel Connectivity Performance Suite January Update Fails in Wireless

Intel Connectivity Performance Suite January Update Fails

Ted6 — Mon, 26 Feb 2024 16:57:07 GMT

https://www.intel.com/content/www/us/en/download/738623/intel-connectivity-performance-suite-for-intel-wireless-products.html

Intel® Connectivity Performance Suite software package version 30.23.1140

This package installs Intel® Connectivity Performance Suite software for specific Intel® Evo™ or Intel® vPro® platforms (12th Gen Intel® Core™ processor or greater) with the following Intel® Wi-Fi 6/6E (or greater) products:

Software version 3.1023.1118.1
For Windows® 10 64-bit or Windows 11* using Intel® Wi-Fi 6/6E products: AX411, AX211, AX210, AX203, AX201, AX200, AX101
For Windows 11* using Intel® Wi-Fi 7 products: BE202, BE200

Intel® Connectivity Performance Suite 30.23.1140 has been updated to include functional updates.

Problem:

Trying to apply this update - installer appears to complete most of the process and I get the error

https://imgur.com/Wy8VSsf

Current Version Installed:

30.23.1025.0

System Info:

Asus Zenbook S 13 UX5304VA

Processor 13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Device ID C78E2753-13B4-4BFE-A38D-06DF197A3081
Product ID 00355-60893-93596-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 23H2
Installed on ‎4/‎28/‎2023
OS build 22631.3155
Experience Windows Feature Experience Pack 1000.22684.1000.0

Wifi Hardware: Intel WiFi 6E A211 160Mhz

Let me know what other info is needed

No other issues installing Intel related updates

Re:Intel Connectivity Performance Suite January Update Fails

VonM_Intel — Fri, 01 Mar 2024 01:36:03 GMT

Hi, Ted6.

Thank you for posting in our Intel communities.

I would like to confirm the following details:

Are you using an Intel® Evo™ or Intel vPro® platform?
Have you installed the Intel® Management Engine drivers, usually available at the device manufacturer's website (recommended)? As well, you may download the Intel® Management Engine drivers from here (https://www.intel.com/content/www/us/en/download/682431/intel-management-engine-drivers-for-windows-10-and-windows-11.html).

If the above information is true, and you are still unable to install the software, please download the Intel® SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)

Looking forward to your response. Have a nice day ahead!

Best Regards,

Von M.

Intel Customer Support Technician

Re: Re:Intel Connectivity Performance Suite January Update Fails

Ted6 — Fri, 01 Mar 2024 01:57:15 GMT

It is not an Evo or vPro system

I installed the management drivers and it solved the issue - I was able to update the connectivity suite

Thanks

Re: Intel Connectivity Performance Suite January Update Fails

VonM_Intel — Thu, 07 Mar 2024 06:17:10 GMT

Hi, Ted6.

I appreciate your response.

I'm glad to know that the issue has been solved by installing and updating the latest version of Intel® Connectivity Performance Suite. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best Regards,

Von M.

Intel Customer Support Technician