topic Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled in Wireless

Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

siamparvez44 — Thu, 13 Jun 2024 17:20:21 GMT

My wifi keeps getting restarted for no reason. I have attached the log file for my system generated through ssu. I was using HWiNFO and saw a tons of pcie errors for this wifi as well.

Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

RamyerM_Intel — Tue, 18 Jun 2024 09:09:17 GMT

Hello siamparvez44

Thank you for posting in the communities and for sharing the logs. I do want to ask, when did this issue started? If it is working fine before, are there any changes that you made before the disconnect occurs? You also mentioned about several errors present, when you go to Device Manager, is there a yellow bang present as well? If there is, what is the error code? Lastly, is the current Wifi 6E AX210 pre installed in your Z790 GAMING X AX or did you integrate it in the system?

I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

siamparvez44 — Tue, 18 Jun 2024 17:27:28 GMT

Hey, Ramyer M.

So, what happened is I recently changed my PC case. It was working before that. So, I changed the case and then inserted the GPU again. Updated the driver of the GPU and after that, the wifi driver started getting errors.

Yes, there is a yellow bang and the error code was 10. It is integrated wifi into my motherboard.

Thank you

Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

RamyerM_Intel — Wed, 19 Jun 2024 09:18:33 GMT

Hello siamparvez44,

Thank you for sharing this detail. As that is the case kindly please allow me sometime to analyze the logs and I promise to get back to you as soon as possible.

Ramyer M.

Intel Customer Support Technician

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

siamparvez44 — Thu, 20 Jun 2024 14:50:44 GMT

Okay, mate.

Will be waiting for the solution!

Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

RamyerM_Intel — Fri, 21 Jun 2024 02:06:32 GMT

Hello siamparvez44,

Thank you for patiently waiting. Upon checking it for you I noticed a couple of things to further optimize your system. I noticed that you are using the generic driver for the Wifi 6E AX210 installed in your system. Since the wireless came with the motherboard, it is considered an OEM device. It would be best to use the driver recommendation from Gigabyte which is 23.20.0.4.

Should the issue persists after doing so, I highly recommend following the steps at this link: Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Let us know of the results. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

RamyerM_Intel — Wed, 26 Jun 2024 07:50:19 GMT

Hello siamparvez44,

I am just checking on your system. Were you able to follow our recommendation? What were the results? I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re:Intel(R) Wi-Fi 6E AX210 160MHz Keeps Getting Disabled

RamyerM_Intel — Mon, 01 Jul 2024 09:34:19 GMT

Hello siamparvez44,

I hope you are doing well. As we have not heard a response in the past few days, we will proceed in closing you case. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

We wholeheartedly wish you every success in all your future ventures and may your path be lined with triumphs and fulfillment.

Ramyer M.

Intel Customer Support Technician