topic Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing in Wireless

Intel (R) Wi-Fi 6 AX201 160MHz crashing

Overclocked — Tue, 28 May 2024 17:27:00 GMT

For the last 5 months this driver has been continuously crashing and erroring out for no reason. It started out by giving me a "code 10" in Device Manager after successfully booting up and connecting to a network, it would then reconnect, fail and give me "code 43". I managed to somehow fix it but then it began crashing again and again, this time with the same codes yet with different Event Viewer logs.
The events it gives me include:

Intel(R) Wi-Fi 6 AX201 160MHz : Has determined that the network adapter is not functioning properly.
Intel(R) Wi-Fi 6 AX201 160MHz : A required parameter is missing from the registry.
Miniport Intel(R) Wi-Fi 6 AX201 160MHz, {71177419-319f-4c87-a63e-94d9353b6abe}, had event Fatal error: The miniport has detected an internal error
5032 - Driver Miniport reset watchdog
Intel(R) Wi-Fi 6 AX201 160MHz : Has encountered an internal error and has failed.
6062 - Lso was triggered
Miniport Intel(R) Wi-Fi 6 AX201 160MHz, {7068d477-e9a8-428e-ac25-6bc2aa34b3b5}, had event Fatal error: The miniport has detected an internal error
Intel(R) Wi-Fi 6 AX201 160MHz : The version number is incorrect for this driver.
Intel(R) Wi-Fi 6 AX201 160MHz : The network adapter has returned an invalid value to the driver.

Below I have attached the SSU.txt file.

I'm using an ASUS TUF F15 FX506HE bought in 2021. The Wi-Fi drivers have never failed me until recently. Please help since I'm having my exams soon and I need it to work ASAP.

Re: Intel (R) Wi-Fi 6 AX201 160MHz crashing

Overclocked — Tue, 28 May 2024 17:46:49 GMT

I forgot to mention that I'm using an outdated version of the drivers because they crash at an interval of 1-3 hours compared to the newer versions which crash after system startup or start in a crashed state

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Thu, 30 May 2024 09:06:41 GMT

Hello Overclocked,

Thank you for posting in our communities.

May we know if you made any changes to your system prior to the issue? And also, please make a list of the troubleshooting steps that you have performed so I may be able to check them and avoid recommending them again.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

Overclocked — Sat, 01 Jun 2024 15:04:36 GMT

I've updated to Windows 11 two weeks ago.

Before I updated to Windows 11, I used to troubleshoot by running the default windows troubleshooter, and as a temporary fix, reset all the network adapters, which only lasted for a day or two.

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Mon, 03 Jun 2024 07:39:37 GMT

Hello Overclocked,

Again, thank you so much for the quick response and for providing us with the information that we have requested.

Please follow the troubleshooting steps outlined in the following articles for a possible solution to the issue:

If you have any questions, please let us know.

By the way, please let us know the result.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Thu, 06 Jun 2024 12:15:04 GMT

Hello Overclocked,

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

drafter250 — Fri, 07 Jun 2024 02:24:53 GMT

I am having the exact same problem and exact same laptop. My ax201 wifi adapter connection seems to die with any amount of moderate to heavy traffic.

Re: Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

Overclocked — Tue, 11 Jun 2024 07:47:14 GMT

Thanks for checking up. It seemed to have solved itself and managed to work for a week and a half before crashing again this time presenting more error messages in event viewer such as:

5055 - HW error
Miniport Intel(R) Wi-Fi 6 AX201 160MHz, {d7a40ceb-b623-4664-a578-4a6a7f3e9d7f}, had event Fatal error: The miniport has detected an internal error

I have performed all the troubleshooting steps you presented and they haven't managed to solve the issue. Is there anything else I could do?

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Thu, 13 Jun 2024 01:48:26 GMT

Hello Overclocked,

Thank you so much for the response or update.

Given that you have attempted every troubleshooting step we provided and the problem still persists, kindly submit your newly generated SSU. Since I will be raising the case with our engineers for a thorough investigation.

Furthermore, just a heads up: in most cases, if the above troubleshooting steps do not work, it might already be related to a hardware issue, and it will be best that you contact ASUS support for further assistance. However, before that, our engineers will still further investigate the issue, as it might not be the case.

Let's hope we can find a solution to this problem. And by the way, you're efforts were truly appreciated.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Tue, 18 Jun 2024 08:06:28 GMT

Hello Overclocked,

Please provide your newly generated SSU so I may be able to raise the case with our engineers for further investigation

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Fri, 21 Jun 2024 05:56:09 GMT

Hello Overclocked,

Again, please provide your newly generated SSU so I may be able to raise the case with our engineers for further investigation.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel (R) Wi-Fi 6 AX201 160MHz crashing

ACarmona_Intel — Tue, 02 Jul 2024 00:50:11 GMT

Hello Overclocked,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

By the way, we highly suggest that you contact ASUS Support since the issue that we are facing might already be related to a hardware issue.

Thank you so much for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician