topic Re: Re:Intel® Wi-Fi 6 AX200 problems in Wireless

Intel® Wi-Fi 6 AX200 problems

el5 — Thu, 18 Jul 2024 09:01:32 GMT

Hello, I'm having issues with my wifi adapter after many years of use. Back in may I started seeing my wifi connection disconnect then reconnect randomly. Lasts about a few seconds in between disconnect and reconnect. All my drivers and windows is up-to-date and I previously made a post on here about it assuming it solved my issue but after a while it's still happening. At first I checked to see that it was "6062 - Lso was triggered." But after being told this was normal, I was left to think what else could these disconnects be caused. After digging more of my pc event logs, i came across the actual event id, it's "7021 - Connection telemetry fields and analysis usage." I've tried many trouble shooting on my settings, pc, and my wifi modem itself and no luck. I wanted to ask again just incase to see if i can get a different response after finding the actual event log.

Re:Intel® Wi-Fi 6 AX200 problems

Mike_Intel — Fri, 19 Jul 2024 01:20:09 GMT

Hello el5,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

Are you using a desktop or a laptop?
Is it working fine before?
Did you change any settings before the issue started?
What is the complete model of your system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel® Wi-Fi 6 AX200 problems

el5 — Fri, 19 Jul 2024 05:58:13 GMT

1. Desktop

2. Worked fine ever since I've built my pc over two years ago and no issues until back in may of this year where I saw random disconnects and haven't stopped.

3. First thing I did after building pc was to optimize my network settings. I have good internet and wanted to take advantage of the performance. But after optimizing my settings, I have not touched my network settings ever since.

4. I'm assuming you're asking me about my motherboard which is ASUS PRIME B550M-A (WI-FI) and using windows 11 OS.

Re:Intel® Wi-Fi 6 AX200 problems

Mike_Intel — Mon, 22 Jul 2024 00:44:22 GMT

Hello el5,

Thank you for the quick reply.

Let me clarify some details about your update:

Please confirm is the AX200 is onboard or embedded on your motherboard?
What are the troubleshooting steps that you tried so far?
Can you share screenshot of the device manager for this wireless controller if there is an error?
Please help generate the SSU logs of your system. Kindly follow the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Intel® Wi-Fi 6 AX200 problems

Mike_Intel — Wed, 24 Jul 2024 21:58:00 GMT

Hello el5,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel® Wi-Fi 6 AX200 problems

el5 — Mon, 29 Jul 2024 04:11:28 GMT

Hello mike,

Sorry for late reply but I upgraded my wifi modem and I no longer disconnect anymore. Waited a few days of testing to see if the problem persisted but didn't. I believe I no longer need help.

Thanks!

Re:Intel® Wi-Fi 6 AX200 problems

Mike_Intel — Tue, 30 Jul 2024 01:01:43 GMT

Hello el5,

Thank you for the update and I am glad that the connection is now working.

Since the issue is fixed, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician