topic Re:Intel AX211 speed drops untill adapter restart in Wireless

Intel AX211 speed drops untill adapter restart

Paul1477 — Mon, 22 Jul 2024 12:07:53 GMT

Hi,

I am using a Intel® Wi-Fi 6E AX211 (160mhz) adapter on an ASUS Z790 A Wifi motherboard via a fiber optic connection.

Normal speeds (after rebooting the computer or restarting the wifi adapter via windows) are a ping of 8ms , download 850mbps and upload 575 mbps.

The connection speed drops however within minutes to a ping of 450ms , download of 10mbps and upload of 10mbps.

Other devices connected to the same wifi don't have this issue. The speed goes back to normal after restarting the wifi adapter via windows.

The motherboard is updated to the latest bios and the adapter is running the latest intel driver. I am running Windows 11 Pro 23H2

best

Re:Intel AX211 speed drops untill adapter restart

ACarmona_Intel — Wed, 24 Jul 2024 08:54:28 GMT

Hello Paul1477,

Thank you for posting in our communities.

May you please check to see whether the WiFi card has been loosening up on your motherboard? Given that you said it only occurs on this particular device, it's possible that the WiFi card has become loose.

Furthermore, may we also know when the issue started? Was the connection speed on your system working fine before? If yes, have you made any changes before the issue occurred?

And also, please generate an SSU report to help me further analyze important details on your system, such as the exact drivers on your system, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel AX211 speed drops untill adapter restart

ACarmona_Intel — Mon, 29 Jul 2024 13:11:29 GMT

Hello Paul1477,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel AX211 speed drops untill adapter restart

AlfredoS_Intel — Tue, 20 Aug 2024 04:08:13 GMT

Hi Paul1477,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician