topic Re:Wireless Connection in Wireless

Wireless Connection

Hamizan — Wed, 26 Jun 2024 06:40:51 GMT

Hi,

When I play the game Valorant, I have an issue where my ping keeps going up. I did check my WiFi connection, and I did a speed test, and the result was fine. Besides, I also uninstalled and reinstalled the game, but the result was always the same. When I used the WiFi for watching YouTube or anything else, it worked properly. I thought it might have something to do with the WiFi driver or adapter on my laptop, but I do not know how or what to do. My WiFi driver is Intel(R) Wi-Fi 6 AX201 160MHz. I will attach pictures of the ping that keeps spiking while playing Valorant. Kindly, please solve my issue because it has been happening for a month.

Re:Wireless Connection

JeanetteC_Intel — Fri, 28 Jun 2024 08:37:21 GMT

Hello Hamizan,

Thank you for posting in Intel Communities.

We'll check on this query and we will post an update once it's available.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re:Wireless Connection

JeanetteC_Intel — Thu, 04 Jul 2024 20:31:48 GMT

Hello Hamizan,

It would be a great help if we could get more information about your system to properly analyze the root cause since the issue only happens when playing Valorant, as you mentioned watching YouTube videos and everything else, works fine. Please also download Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe (check the box "everything" before scanning) and share the SSU log file (.txt). This will allow us to be more familiar with your system configuration and be able to provide an appropriate fix.

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re:Wireless Connection

JeanetteC_Intel — Wed, 10 Jul 2024 11:01:11 GMT

Hello Hamizan,

Were you able to check the previous post?

We are just waiting for the details we requested so we can identify the next steps that need to be taken to solve this issue. We will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Wireless Connection

Hamizan — Thu, 11 Jul 2024 13:23:48 GMT

Hello Jeanette C.

First of all, thank you for keeping in touch with me. I'm sorry for not replying to your earlier post.

I have downloaded the link and run the application like it was instructed. I've attached the file you requested.

Thank you. Regards

Re:Wireless Connection

JeanetteC_Intel — Mon, 15 Jul 2024 07:00:15 GMT

Hello Hamizan,

Good day.

Based on the SSU log file, the current driver installed is the latest from our Download Center (version 23.60.1.2), however, Intel provides generic versions of software and drivers. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. You may want to proceed a clean installation of the latest wireless driver from your system manufacturer support download page with version V22.230.0.8. You may follow the steps for the clean installation below:

Step 1: Download the latest OEM driver from your system manufacturer support download page with version V22.230.0.8.

Step 2: Uninstall the Wi-Fi driver.

Go to Device Manager.
Expand the Network Adapters category.
Right-click your Intel Wireless Adapter and choose to uninstall it.
Make sure to the option to Delete the driver software for this device is selected.
Repeat steps A through D until the the option to Delete the driver software for this device is greyed out.

Restart your computer.

Step 3: Driver installation.

Locate the driver you downloaded back in Step 1. Right-click the file you downloaded and select the option to Run as administrator. For additional information refer to the video above.

Moreover, you may want to the check some related 3rd-party link below:

How to fix high ping in VALORANT, explained

Feel free to let me know if you have questions or need clarification.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re:Wireless Connection

JeanetteC_Intel — Thu, 18 Jul 2024 11:10:40 GMT

Hello Hamizan,

Were you able to check the previous post? Feel free to let me know if you have questions or need clarification with the recommendation shared.

I ope to hear from you soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re: Re:Wireless Connection

Hamizan — Sun, 21 Jul 2024 13:38:05 GMT

Hi, Jeanette C.

Thank you for reaching out. However, it does not solve the issue. I already changed my router, but it's still the same. I don't know what to do anymore.

Re:Wireless Connection

JeanetteC_Intel — Mon, 22 Jul 2024 06:16:47 GMT

Hi Hamizan,

I'm sorry to hear that the clean installation of the latest OEM driver didn't help fix the issue. Please proceed with the clean installation of the drivers following the same steps, only this time, use the latest driver generic driver, version 23.60.1.2. More so, please check the Recommended Settings for 802.11ax Connectivity and let me know if it makes any difference.

I will wait for your reply.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re:Wireless Connection

JeanetteC_Intel — Thu, 25 Jul 2024 10:05:26 GMT

Hi Hamizan,

I'm still waiting for an update from you. Were you able to proceed with the recommended steps I shared?

I hope to hear from you soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re:Wireless Connection

JeanetteC_Intel — Thu, 08 Aug 2024 19:32:00 GMT

Hello Hamizan,

I haven't heard from you for days, so I will be closing the thread now. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician