topic Intel Wifi not working in Wireless

Intel Wifi not working

hplaptop — Fri, 26 Jul 2024 11:49:01 GMT

Hi I am having a problem with my Intel(R) Wi-Fi 6 AX200 160MHz driver. Whenever I open up my computer, the wifi driver is either having errors, or simply not there. In the case of the errors, the fix is simple as I can disable and then enable it, which fixes the issue. When the driver is not there, however, I must restart my computer, sometimes multiple times. I have tried uninstalling and then reinstalling, and updating the driver. This has been going on multiple years. Any help would be greatly appreciated. Below are images of the issue. Some extra information is that my laptop is a hp probook x360 435 g7.

Re:Intel Wifi not working

AlfredoS_Intel — Mon, 29 Jul 2024 11:41:24 GMT

Hi Hplaptop,

Thank you for creating a thread in Intel Communities.

Appreciate the images that you shared and it gave me a clear idea of what the issue is. Kindly allow me to ask the following questions, so I can provide you with viable suggestions:

1. Was it like this since day one or this only happened after a recent change on your computer like a driver update or Windows update?

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

Looking forward to your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

Re: Re:Intel Wifi not working

hplaptop — Tue, 30 Jul 2024 21:24:15 GMT

Hi Alfred,

Thank you for your response. In answer to your questions, this issue has been going on for over 2 year, since I first got my laptop. When I tried to attach the file you requested, I found that it kept saving as an empty file, and none of the options in the software worked. Instead screenshots are attached. If more screenshots are required, please let me know. I'm sorry for my late response.

Re:Intel Wifi not working

AlfredoS_Intel — Wed, 31 Jul 2024 06:20:41 GMT

Hi Hplaptop,

We appreciate the time that you took out of your busy schedule to reply. No apologies needed; we completely understand.

Since you are getting multiple code errors, please try the suggestions listed on this article, Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices.

If the suggestions still did not fix the issue, please consider reaching out to HP to check the wireless hardware.

We will be waiting for your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re:Intel Wifi not working

AlfredoS_Intel — Mon, 05 Aug 2024 09:43:36 GMT

Hi Leandroms,

We are just following up.

It looks like you need more time to check with your system manufacturer since we have not heard from you.

Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Intel Wifi not working

AlfredoS_Intel — Mon, 12 Aug 2024 08:36:13 GMT

Hi Hplaptop,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician