topic Re: Bluetooth not detecting ax211 in Wireless

Bluetooth not detecting ax211

K-A-H — Sat, 10 Aug 2024 18:42:58 GMT

I recently upgraded my computer a few months ago and got the MSI PRO Z790-P WIFI LGA 1700 Intel Z790 motherboard with the Intel Wifi 6E AX211 installed. Everything worked great on it until a week ago.

I was connected to my Samsung sound bar listening to music. I paused for a bit to do something. Gone long enough for the soundbar to turn off from inactivity, which has happened multiple times before. Well when I came back. I turned on the sound bar and clicked connect on the settings menu on windows 11 and it wasn't able to connect. So I restarted my computer and attempted to connect again. Didn't work. So then I disconnected and I forgot the device from windows 11. When I attempted to re-pair the sound bar and my computer, my computer wasn't able to detect the sound bar. I turned on my phones Bluetooth to see if it could detect my phone, and still couldn't.

My phone detected my computer. Then when trying to pair it did. But the disconnected immediately and I wasn't able to re connect.

I have uninstalled and reinstalled the driver. Disabled the device. Restarted computer and re enabled it. Repaired the driver. Verified widows files. Made sure all updates are done. And after a week still can't connect

Re: Bluetooth not detecting ax211

LeonWaksman — Sat, 10 Aug 2024 19:32:30 GMT

1. Was the soundbar connected to the computer by BT?

2. Can the soundbar be detected by the phone BT?

3. Can you pair the soundbar to the phone BT?

Leon

Re: Bluetooth not detecting ax211

K-A-H — Sun, 11 Aug 2024 02:17:10 GMT

Yes to all

Re:Bluetooth not detecting ax211

DeancR_Intel — Wed, 21 Aug 2024 06:15:01 GMT

Hi K-A-H,

Is there any errors or yellow bangs in the Device Manager?

Best regards,

Dean R.

Intel Customer Support Technician

Re:Bluetooth not detecting ax211

DeancR_Intel — Sun, 25 Aug 2024 22:53:35 GMT

Hi K-A-H,

We are following up to find out if you experience any issues.

We weren't able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Bluetooth not detecting ax211

DeancR_Intel — Mon, 02 Sep 2024 07:47:01 GMT

Hi K-A-H,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

I suggest you update your Bluetooth drivers from MSI and do clean installation as well:

PRO Z790-P WIFI (msi.com)

Clean Installation of Wireless Drivers (intel.com)

Best regards,

Dean R.

Intel Customer Support Technician

Re:Bluetooth not detecting ax211

DeancR_Intel — Tue, 24 Sep 2024 00:44:59 GMT

Hi K-A-H,

We suggest contacting Samsung for this as well. Contact Us | Official Samsung Support US

Once again, I will not be monitoring this thread

Best regards,

Dean R.

Intel Customer Support Technician