topic Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW) issue in Wireless

Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW) issue

LeonCTrindade — Thu, 05 Dec 2024 12:07:19 GMT

Hello, i started to have this issue with the wireless connection 3 days ago, i'm having an issue with this Wireless Network Adapter:

Notebook Model: Acer Predator Helios 300 PH315-53

Model: Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW)

Error Code: 10

OS: Windows 11

Important Notes: I checked in windows 10 and in windows 11 i have both official licenses and for both Operational System the issue remains.

Re: Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW) issue

BrianT_Intel — Mon, 13 Jan 2025 23:50:52 GMT

Hi LeonCTrindade,

I understand that you see error code 10 on the Killer Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW). Please allow me to further assist you with this.

First, I would like to set your expectations by saying that I am going to ask a series of questions to narrow down the recommendations I could provide. If you may, kindly share the following details below:

For the record, were there any recent changes to your system?
Just to confirm, are you using the Original Equipment Manufacturer (OEM) driver version?
What frequency are you using to connect to your access point?
Have you done any troubleshooting? If so, please specify.
What is your router/modem model?

Furthermore, I hope that you download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

Re:Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW) issue

BrianT_Intel — Thu, 16 Jan 2025 23:37:03 GMT

Hi LeonCTrindade,

Just a follow-up: I see that there's no movement on this thread. With that in mind, I would like to know if you wish to be supported.

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

Re:Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW) issue

BrianT_Intel — Sun, 19 Jan 2025 18:33:18 GMT

Hello LeonCTrindade,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Brian T.

Intel Customer Support Engineer