topic Bug report in Intel Bluetooth Driver in Wireless

Bug report in Intel Bluetooth Driver

Worlaan — Mon, 23 Dec 2024 21:59:37 GMT

Gigabyte ZX790 Aorus Master (v1.0) motherboard. Windows 11 Pro, 24H2. Clean Installation. Fully updated system.

I would like to report a possible bug in Intel Bluetooth Driver, 23.100.1.1. (latest version from Intel Driver & Support Assistant.) I can connect to Bluetooth XBOX Wireless Joystick without any problem. But I could not to connected to Corsair Dark Core RGB Pro Mouse in Bluetooth mode. No matter how I connect it many times. (Note: Mouse is working fine if it is wired to USB port.)

I roll back Intel Bluetooth drive to 22.160.0.4 version. (It was downloaded from Gigabyte support web site.) I able to be connected BOTH Bluetooth joystick and mouse without any problem.

Could you check why Bluetooth driver don't working with mouse?

Worlaan

Re:Bug report in Intel Bluetooth Driver

BrianT_Intel — Mon, 13 Jan 2025 21:49:55 GMT

Hi Worlaan,

I understand that you are having difficulty connecting the Corsair Dark Core RGB Pro Mouse to the Bluetooth driver version 23.100.1.1. Please allow me to further assist you with this.

First, I would like to set your expectations by saying that I am going to ask a series of questions to narrow down the recommendations I could provide. If you may, kindly share the following details below:

You mentioned that you are using the Gigabyte ZX790 Aorus Master (rev 1.0) motherboard. Just to make sure, did you manually install the Intel Wireless + Bluetooth in your system?
Just to confirm, have you done a clean installation for both wireless and Bluetooth?

Furthermore, I hope that you download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.

I will be waiting for your response.

Re:Bug report in Intel Bluetooth Driver

BrianT_Intel — Thu, 16 Jan 2025 23:23:57 GMT

Hi Worlaan,

Just a follow-up: I see that there's no movement on this thread. With that in mind, I would like to know if you wish to be supported.

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

Re:Bug report in Intel Bluetooth Driver

BrianT_Intel — Sun, 19 Jan 2025 17:50:38 GMT

Hello Worlaan,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Brian T.

Intel Customer Support Engineer