topic Re:ax200 usb disconnected after some seconds wifi crash in Wireless

ax200 usb disconnected after some seconds wifi crash

jay_chen1986 — Fri, 25 Oct 2024 05:58:23 GMT

Hi all

The WIFI 6 AX200 crash in my PDA

ubuntu 20.04

kernel 5.15.71

cpu nxp imx8mm

Re:ax200 usb disconnected after some seconds wifi crash

ACarmona_Intel — Fri, 17 Jan 2025 06:37:13 GMT

Hello jay_chen1986,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: Intel® System Support Utility for the Linux* Operating System. Please send us the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:ax200 usb disconnected after some seconds wifi crash

ACarmona_Intel — Wed, 22 Jan 2025 07:31:53 GMT

Hello jay_chen1986,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:ax200 usb disconnected after some seconds wifi crash

jay_chen1986 — Thu, 23 Jan 2025 09:34:56 GMT

think you for your help

Re:ax200 usb disconnected after some seconds wifi crash

ACarmona_Intel — Mon, 27 Jan 2025 03:36:17 GMT

Hello jay_chen1986,

Thank you for the response.

In order for me to provide you the appropriate recommendation in regard to the issue in our case, please provide the following information:

When did the issue start, and was the Wi-Fi 6 AX200 working fine before?
Do you remember if this issue happened after a new OS update or wireless driver update? If yes, have you tried a rollback to a previous driver version for testing?
- How to Roll Back a Driver to a Previous Version in Windows® 10 and Windows 11
Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
Do you see any error code in Device Manager?
- To check, please go to Device Manager > Network Adapters > double-click on Intel Wi-Fi 6 AX200 and check the error code and error description in the General tab. Then share the screenshot with me.
Lastly Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: Intel® System Support Utility for the Linux* Operating System. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:ax200 usb disconnected after some seconds wifi crash

ACarmona_Intel — Thu, 30 Jan 2025 06:57:26 GMT

Hello jay_chen1986,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:ax200 usb disconnected after some seconds wifi crash

ACarmona_Intel — Tue, 04 Feb 2025 04:59:24 GMT

Hello jay_chen1986,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:ax200 usb disconnected after some seconds wifi crash

VonM_Intel — Wed, 05 Feb 2025 07:42:15 GMT

Hello jay_chen1986,

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician