topic Re:Intel(R) Wi-Fi 6 AX201 160MHz :Windows has stopped this device because it has reported problems. (Co in Wireless

Intel(R) Wi-Fi 6 AX201 160MHz :Windows has stopped this device because it has reported problems. (Co

Wael104black — Tue, 01 Oct 2024 10:34:25 GMT

My WIFI driver (Intel(R) Wi-Fi 6 AX201 160 MHz) has stopped functioning. I've tried running the Driver Assistant tool multiple times, and installing the newest version of the driver has not helped at all.
Intel(R) Wi-Fi 6 AX201 160MHz: Has been determined that the network adapter is not functioning properly. from Windows event

Some relevant info: I have an Asus RAG laptop on Windows 11.

and I use SSU Scan Tools and send the result as attached

Re:Intel(R) Wi-Fi 6 AX201 160MHz :Windows has stopped this device because it has reported problems. (Co

NormanS_Intel — Tue, 14 Jan 2025 08:37:14 GMT

Hello Wael104black,

Thank you for posting in the community!

I have a few questions regarding the issue you're experiencing. Could you please provide answers to the following:

Is there any error message or code when checking the "General" tab of the AX201 network card? If yes, what is the error message or code?
When did this issue first start to occur, and were there any recent changes made before this issue began?
I have reviewed the SSU logs and noticed that the current wireless driver installed in the system is version 23.70.2.3. However, you mentioned that you updated the driver. Could you please confirm the driver version that is showing when running IDSA? It appears that 23.70.2.3 is not the latest driver. The most recent drivers available are versions 23.80.1 and 23.90.0.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Intel(R) Wi-Fi 6 AX201 160MHz :Windows has stopped this device because it has reported problems. (Co

NormanS_Intel — Mon, 20 Jan 2025 00:10:07 GMT

Hello Wael104black,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Intel(R) Wi-Fi 6 AX201 160MHz :Windows has stopped this device because it has reported problems. (Co

NormanS_Intel — Wed, 22 Jan 2025 23:35:04 GMT

Hello Wael104black,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer