topic Re:blue dump issue (Netwtw14) in Wireless

blue dump issue (Netwtw14)

Deepak_Patel — Thu, 06 Mar 2025 12:24:00 GMT

We are getting blude dump issue in dell 24h2 , when we see , minidump we found that

Netwtw14 this , we have update to new version or wifi driver but no help.

we are getting this issue from last 15 days .

SYMBOL_NAME:  Netwtw14+169f76

MODULE_NAME: Netwtw14

IMAGE_NAME:  Netwtw14.sys

STACK_COMMAND:  .process /r /p 0xffffc087de4d8040; .thread 0xffffc087ec899040 ; kb

BUCKET_ID_FUNC_OFFSET:  169f76

FAILURE_BUCKET_ID:  AV_Netwtw14!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

Re:blue dump issue (Netwtw14)

JedG_Intel — Fri, 07 Mar 2025 05:15:25 GMT

Hi Deepak_Patel,

Thank you for posting on Intel Community Forum.

Please share the information below for me to address this properly.

1. Where are you seeing this error? Please send a photo if possible.

2. Are there any recent changes with the system?

3. Is this a laptop or a desktop system?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Please generate SSU report if possible for me to check your system components and configuration.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re:blue dump issue (Netwtw14)

JedG_Intel — Thu, 13 Mar 2025 00:23:21 GMT

Hello Deepak_Patel,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:blue dump issue (Netwtw14)

JedG_Intel — Tue, 18 Mar 2025 00:29:27 GMT

Hello Deepak_Patel,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician