topic Intel(R) Wireless-AC 9560 160MHz can not start /not available in Wireless

Intel(R) Wireless-AC 9560 160MHz can not start /not available

ramadan1 — Tue, 01 Apr 2025 00:00:59 GMT

Today suddenly wifi and blueetooth connection lost.

Two months ago i faces the same issu end fixet it with updating drivers, but now i cant fix it.

I can't connect wirelessly, bluetooth also does not working. Plane mode option is grey out.

On device manager wirelesss addapter has :

This device cannot start. (Code 10)

Re:Intel(R) Wireless-AC 9560 160MHz can not start /not available

JeanetteC_Intel — Wed, 02 Apr 2025 02:58:42 GMT

Hello ramadan1,

Thank you for posting in Intel Communities.

A Code 10/43 error typically indicates a temporary issue where Device Manager is unable to start the hardware device. This error is a generic message signaling an unspecified problem, often occurring after a Windows* Update that includes Wi-Fi or Bluetooth updates.

As I cannot access the specific driver for your MONSTER TULPAR T5 V19.1, you can download the latest generic drivers:

Next, proceed with:

I strongly recommend performing a cold reboot of your system after reinstalling the drivers. This involves completely shutting down the device, removing all power sources, including batteries if applicable, and then repowering. Intel suggests this troubleshooting step as the initial approach to resolving the issue.

For more details, refer to: How to Perform a Cold Reboot for Laptops and Desktops Equipped with Intel Bluetooth® or Wireless (Wi-Fi) Devices (Check different steps for systems with removable and non-removable batteries).

Reference Articles:

Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

If the problem persists, please reach out to your system manufacturer's support for assistance with OEM driver reinstallation and/or proper diagnosis to determine if the issue is due to a software or hardware failure.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Intel(R) Wireless-AC 9560 160MHz can not start /not available

ramadan1 — Sat, 05 Apr 2025 19:14:50 GMT

I unininstalled the driverser once more till this driver left and i couldnt uninstall anymore and the problem is solved.

Then i installed the latest Intel driver (23.120.0.3) and it is still working fine.

Thank you for your help.

Re:Intel(R) Wireless-AC 9560 160MHz can not start /not available

JeanetteC_Intel — Wed, 09 Apr 2025 06:21:00 GMT

Hello ramadan1,

I'm glad to know that the issue has been resolved. I will now proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician