topic Re: Wireless-AC 9560 160MHz shuts down in Wireless

Wireless-AC 9560 160MHz shuts down

Dizy — Tue, 20 May 2025 04:30:23 GMT

So, my wifi adapter stops working sometimes, sending Code 10 in device manager, usually when start playing games and start working normally after turning it off/on or PC restart.

I've installed latest version of drivers but issue is still there and Event viewer sending Code 5002 before shut down

Re:Wireless-AC 9560 160MHz shuts down

JedG_Intel — Wed, 21 May 2025 05:24:19 GMT

Hello Dizy,

Thank you for posting on Intel Community Forum.

For me to address this effectively, please share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Have tried a roll back to a previous driver version for testing?

3. Is this a laptop or desktop system?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

5. Which driver version did you install? Kindly share the full version.

6. Kindly share a screenshot of the error messages.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Wireless-AC 9560 160MHz shuts down

Dizy — Wed, 21 May 2025 07:39:09 GMT

1. Yeah, it started around a year or so ago, but it's not constant issue, one time it's shuts down and other time not while i do same things.

2. Yep, i've tried downgrade to 23.120.0.3, 22.250.0.4 and even 21.50.1.1 but didn't noticed difference

3. Laptop

4. It's original pre-installed, i didn't changed it.

5. Currently i have latest release i've found, 23.130.1.1

6. Not reaaly sure what to send due amount of errors that appear at same time. Anyway, screenshots 1, 2 and 3 is first that shows up each time

Re: Wireless-AC 9560 160MHz shuts down

JedG_Intel — Thu, 22 May 2025 06:24:10 GMT

Hello Dizy,

Thank you for sharing all this information.

For further troubleshooting, please try to follow the steps outlined below.

Perform a clean installation of the latest wireless drivers available.
Make sure you have the recommended settings for the wireless standard: Recommended Settings for 802.11ac Connectivity.
⁠Confirm there are no pending Windows updates.
Try connecting to another network if available, and test if the issue persists.
Try connecting to another Access Point (AP) or router, and test if the issue persists.
Make sure the router or Access Point (AP) is well configured. We recommend contacting your Internet Service Provider (ISP) to ensure this.

For reference: Intel® Wireless Adapter Keeps Disconnecting from the Network

Should you require further assistance, please feel free to reach out.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Wireless-AC 9560 160MHz shuts down

Dizy — Thu, 22 May 2025 09:42:27 GMT

Hello again

Did clean installation as guide says - no luck, as well as settings, they was and still set as standard.

Tried to connect to my phone WIFI and issue still there sadly.

I'm not sure about router configuration, it wasn't changed for a while as far as i know.

I'm not entirely sure about hardware issue because it's not appearing all the time, only during games and not all of them though.

Anyway i think i'll order new adapter and see if this will change anything.

Re:Wireless-AC 9560 160MHz shuts down

JedG_Intel — Fri, 23 May 2025 06:09:45 GMT

Hello Dizy,

Thank you for your continued efforts.

As the issue persists, can you try to connect your mobile phone to the same Wi-Fi and check if the same issue persists? About using a new adapter, please keep in mind that you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.

You may also find the links below as helpful:

Regulatory Information Regarding Wireless Hardware Installation or Upgrade

Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Kindly inform me about the result of your integration so I can determine the appropriate steps to take.

Best regards

Jed G.

Intel Customer Support Technician

Re: Wireless-AC 9560 160MHz shuts down

Dizy — Sat, 24 May 2025 04:42:17 GMT

Hello, no, my phone as well as phones of my family using same router and there's no issues

Re:Wireless-AC 9560 160MHz shuts down

JedG_Intel — Thu, 29 May 2025 06:24:27 GMT

Hello Dizy,

May I know if you were able to perform the integration of wireless adapter and its outcome?

Best regards

Jed G.

Intel Customer Support Technician

Re:Wireless-AC 9560 160MHz shuts down

JedG_Intel — Wed, 04 Jun 2025 01:43:27 GMT

Hi Dizy,

I'm just checking in to see if the integration was done and its outcome. Please let me know so that I can proceed with the appropriate steps.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Wireless-AC 9560 160MHz shuts down

JedG_Intel — Wed, 11 Jun 2025 06:01:42 GMT

Hello Dizy,

For further support, we recommend getting in touch with your OEM. Also, I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician