topic Re:Slow download speeds Intel BE200 card in Wireless

Slow download speeds Intel BE200 card

JoyLee — Tue, 13 May 2025 13:30:50 GMT

Topology

Firewall---zyxel NWA130BE (((( WIFI 7 win11 laptop with Intel BE200 wireless card and driver is 23.130.1.1

LAN port test (firewall---pc)

Re: Slow download speeds Intel BE200 card

JoyLee — Wed, 14 May 2025 07:42:47 GMT

utility log is attached

Re: Slow download speeds Intel BE200 card

JoyLee — Wed, 14 May 2025 07:43:28 GMT

utility log

Re:Slow download speeds Intel BE200 card

Mike_Intel — Thu, 15 May 2025 02:04:39 GMT

Hello JoyLee,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

What is the complete brand and model of your laptop?
Was it working fine before?
What was the last change made in the system before the issue started?
How is the speed if you are not connected to VPN?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Slow download speeds Intel BE200 card

JoyLee — Thu, 15 May 2025 02:22:11 GMT

Brand: Dell Latitude 3540
Device name TS-WIFI7-2
Processor 13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 24H2
Installed on ‎5/‎12/‎2025
OS build 26100.4061
Experience Windows Feature Experience Pack 1000.26100.84.0

2. DL never working fine

The DL is low in the begging

3. No any change

4. not using VPN

Re:Slow download speeds Intel BE200 card

Mike_Intel — Fri, 16 May 2025 03:58:01 GMT

Hello JoyLee,

Thank you for the update.

I am looking at the default specification of Dell Latitude 3540, Intel BE200 is not the embedded wireless controller. Did you manually install this wireless card on your laptop?

And also, please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Slow download speeds Intel BE200 card

JoyLee — Tue, 20 May 2025 05:36:38 GMT

1. Yes, manually install this wireless card on my laptop

2. log attached

Re:Slow download speeds Intel BE200 card

Mike_Intel — Wed, 21 May 2025 22:54:15 GMT

Hello JoyLee,

Thank you for the update.

For customer's who manually upgrade their or install the Wireless controller on their system, we have this regulatory that you need to follow.

https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html

Kindly contact the manufacturer of your system for further checking and configuration assistance.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Slow download speeds Intel BE200 card

Mike_Intel — Fri, 30 May 2025 04:31:42 GMT

Hello JoyLee,

I hope you are having a good day.

Regarding this thread, let me also add that upon further checking, the supported wireless cards according to the DELL manual, which are Intel AX211 and Realtek RTL8852BE. Here's the link: https://dl.dell.com/content/manual35722890-latitude-3540-setup-and-specifications.pdf?language=en-us

For additional troubleshooting, please refer to the following links:

However, it is best to coordinate and contact Dell regarding this issue.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician