topic Re:Problems with Intel AX210 BT Driver in Wireless

Problems with Intel AX210 BT Driver

Trigger_1 — Fri, 04 Jul 2025 10:07:40 GMT

Since a few updates to my Intel Wireless BT driver for AX210, it's been causing problems: The Device Manager displays the message "Device cannot be started," and I can no longer enable BT in the Windows Control Panel. If I reinstall the driver, BT works for a few days, then the error reappears. Until a few weeks ago, everything worked perfectly on my Acer Swift 3. Is this a known issue?

Re:Problems with Intel AX210 BT Driver

JeanetteC_Intel — Mon, 07 Jul 2025 08:33:15 GMT

Hello Trigger_1,

Thank you for posting in Intel Communities.

These errors in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices can be caused by many different issues. Usually, a Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device. However, this error is considered a generic message indicating an unspecified problem.

Intel recommends that you test using your Original Equipment Manufacturer (OEM) drivers. If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters. Best to proceed with clean installation of either OEM (Acer) or Intel generic drivers. Perform a Cold reboot of the system after reinstalling the driver.

Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.

In case the issue persists, please download the Intel® System Support Utility for Windows* software so I can proceed with further checking. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Problems with Intel AX210 BT Driver

JeanetteC_Intel — Wed, 09 Jul 2025 21:56:23 GMT

Hello Trigger_1,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Problems with Intel AX210 BT Driver

JeanetteC_Intel — Mon, 14 Jul 2025 23:04:43 GMT

Hello Trigger_1,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician