topic Re:Periodic Network Loss in Wireless

Periodic Network Loss

DTurner6181 — Thu, 10 Jul 2025 12:32:07 GMT

Everyday sometimes multiple times a day I lose connection on my desktop PC. Checking the log I find this error: The XTUOCDriverService service terminated with the following error:
An exception occurred in the service when handling the control request. Connection will not restore until I run a network test which resets this suite. I am running Killer version 40.25.509.146 and Intel XTU version 7.142.2.45. Any idea why this keeps crashing and dropping my internet access?

Re:Periodic Network Loss

JedG_Intel — Fri, 11 Jul 2025 05:27:07 GMT

Hello DTurner6181,

Thank you for posting on Intel Community Forum.

To address this properly, please share the details below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. ⁠Do you remember if this issue happened after a new OS update or Wireless driver update?

3. ⁠Have you installed any recent software or hardware in your system?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

5. Is this issue happening at home, office environment or both?

6. Have you checked if this issue happens on different networks?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re:Periodic Network Loss

JedG_Intel — Thu, 17 Jul 2025 04:58:00 GMT

Hello DTurner6181,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Periodic Network Loss

JedG_Intel — Tue, 22 Jul 2025 00:51:48 GMT

Hello DTurner6181,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician