tema Incomplete install of bt driver ver 24 causing crash and restart on win 11 en Wireless

Incomplete install of bt driver ver 24 causing crash and restart on win 11

GuiltySpark — Sat, 09 May 2026 12:02:21 GMT

I recently used the Intel driver manager to install the latest drivers which was version 24 onto my windows 11 pc. The first installation was incomplete. Upon revisiting the process to update my drivers my mouse and keyboard went unresponsive. Shortly thereafter my machine restarted. After a few attempts I was able to install the Bluetooth portion of the update however the crash and restart issues is still ongoing. I have not made any changes to my PC recently except for this intel driver update. My Bluetooth connectivity had one issue prior to this but it was only with one device, the JBL charge 5 Bluetooth speaker. I attempted to updated my br driver due to the fact that I cannot pair my JBL charge 5 speaker with my windows 11 device despite succesful connections to several Bluetooth devices.
Oddly enough there seems to be a certain amount of time for the crash and restart. Prior to the crash and restart I am able to use my input devices which are a Logitech anywhere mouse and an onn wireless keyboard,each with respective usb dongles. Right before the crash they will both go unresponsive. There are times where my PC doesn't automatically restart and freezes at the current screen. At this point I have to force a shut down with my power button. After several tries I was able to rollback the driver from ver 24 to ver 22, but the crash and restart continues. The latter BT version is OEM from Bosgame. the OEM Bluetooth drivers. If you could help me figure out what is going on in my environment it would be greatly appreciated. My system information is below.

Thanks in advance,
guiltySpark

I have Intel wireless module x210 . Prior to this attempted update, I had BT driver ver. 22.25.0.2 running on a Bosgame Effizen series win 11 pro mini-pc, AMD Ryzen 7 chipset, 32 GB RAM. .

Re:Incomplete install of bt driver ver 24 causing crash and restart on win 11

Tharun_Intel — Mon, 11 May 2026 12:38:30 GMT

Hello Guilty Spark,

I hope this email finds you well.

Thank you for reaching out and posting your query on the Intel Community Forum — we truly appreciate you taking the time to share the details of the issue you are experiencing. We understand how disruptive connectivity problems can be, and we want to assure you that we are here to help you get this resolved as quickly as possible.

To ensure we can assist you in the most effective way, we kindly request you to provide the following information:

Wireless Adapter Installation — Was the wireless adapter pre-installed on your system, or was it installed separately after purchase?
Intel SSU Log — Please run the Intel® System Support Utility (SSU) and share the generated log file with us. You can download the tool using the link below: Intel System Support Utility – Download & Instructions
Device Manager Error Codes — Are you seeing any error codes or warning symbols under Device Manager related to your wireless or Bluetooth adapter?
Crash Occurrence — Could you let us know when the crashes typically occur? For example, does it happen during startup, while browsing, streaming, or at random intervals?
OEM Drivers — Did installing the OEM (manufacturer-provided) drivers help resolve the issue, or is the problem still persisting?
Current Driver Versions — Please share the current driver versions installed for both your Wi-Fi and Bluetooth adapters. (These can be found in Device Manager under "Network Adapters.")
Troubleshooting Steps Taken — What steps have you already taken to try to resolve the issue? This will help us avoid repeating anything you've already tried.

Once we receive this information, we will be better positioned to investigate and guide you toward the right solution.

Thank you again for your patience and for being a part of the Intel Community. We look forward to hearing from you.

Tharun

Intel Customer Support Technician.

Re:Incomplete install of bt driver ver 24 causing crash and restart on win 11

LohithG — Sat, 16 May 2026 13:10:15 GMT

Hello Guilty Spark,

I hope you’re doing well.

I just wanted to follow up on my previous message regarding your connectivity issue. I’m checking to see if you had a chance to review the requested information and share the details with us.

The information we requested will help us better understand the issue and provide you with the most accurate troubleshooting steps.

If you’re still experiencing the problem or need any clarification on the steps, please feel free to let me know. I’ll be happy to assist further.

Looking forward to your update.

Thank you for your time and cooperation.

Best Regards,

LohithG

Intel Customer Support Technician