topic Re: Intel Wireless Bluetooth doesn't work (Windows 11) in Wireless

Intel Wireless Bluetooth doesn't work (Windows 11)

Froeschli — Sat, 26 Oct 2024 08:09:35 GMT

Hello, my Bluetooth hasn't worked for a few months now and I want to fix it to connect my controller to my pc. However that doesn't really work because my Bluetooth Connection button gets greyed out when i try to click on it. Really weird because when I purchased the Laptop Bluetooth worked and it didn't get greyed out. My Laptop is a Lenovo Legion 5 15IAH7. Tried updating the Driver but that didn't work. Removing the driver and reinstalling it also didn't work.It's only greyed out when i try to click on the Bluetooth sign though. When I don't do that it just says "not connected". Basically Windows thinks that I dont have a Bluetooth device. My Wifi adapter is this:

Intel® Wi-Fi 6 AX201 160MHz

don't know if it helps though.

Can anyone help me with this?

Re: Intel Wireless Bluetooth doesn't work (Windows 11)

n_scott_pearson — Sat, 26 Oct 2024 17:49:38 GMT

I suggest that you do a clean reinstall of the Wireless and Bluetooth drivers. Here is my process for doing so (follow it exactly

If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note: This Wireless disable *must* be of type that will persist (i.e. stay disabled) across reboots.
From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
Manually reboot your computer, keeping Internet access disabled throughout.
From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 12.
Right click on the entry for Intel Wi-Fi 6 AX201 and select Uninstall Device. In the dialog that is then presented, choose to (checkmark) Delete the driver software for this device.
Repeat step 7 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
Repeat step 9 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
Go back to Step 5.
Install the downloaded Bluetooth driver package you downloaded earlier (my rule: always install Bluetooth first).
Install the downloaded Wireless driver package you downloaded earlier.
Manually shutdown and reboot your computer.
Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
Test.

Note: It sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.

Hope this helps,

...S

Re: Intel Wireless Bluetooth doesn't work (Windows 11)

Froeschli — Fri, 01 Nov 2024 07:32:49 GMT

Just tried this step-by-step and it didn't work. Bluetooth still gets greyed out

Re: Intel Wireless Bluetooth doesn't work (Windows 11)

n_scott_pearson — Sat, 02 Nov 2024 01:26:57 GMT

Just today, I discovered that I have a machine (AX200-based) that is displaying this same issue. I will be investigating in the next few days and will let you know what I discover.
...S

Re: Intel Wireless Bluetooth doesn't work (Windows 11)

Charlie4301 — Tue, 28 Jan 2025 14:12:34 GMT

Thank you so much. I had tried the steps listed, but not in that exact order, exactly as you showed. So glad I found your help.

Again, thanks.

Re: Intel Wireless Bluetooth doesn't work (Windows 11)

Mthegreat8 — Tue, 01 Apr 2025 13:49:59 GMT

This really worked. So happy that I found this because it was driving me up a wall. Blessing!

Re: Intel Wireless Bluetooth doesn't work (Windows 11)

sinomoon — Mon, 11 May 2026 19:49:00 GMT

Late to the party but thank you so much! This worked in fixing both bluetooth and WiFi connectivity on the AX3000 (AX200) series! Really thought my card failed this early into its lifespan. Bookmarking this answer in case the fix was unstable or temporary.