topic Re: Updates in Wireless https://community.intel.com/t5/Wireless/Updates/m-p/1755603#M64902 <P>Hi&nbsp;<a href="https://community.intel.com/t5/user/viewprofilepage/user-id/492191">@bdule41</a>&nbsp;,<BR /><BR /></P> <P>Thank you for posting in the Intel Community.</P> <P>​</P> <P>I understand that you're encountering the following error with the Intel Driver &amp; Support Assistant (Intel DSA): <STRONG>"Sorry, something went wrong while trying to scan."</STRONG></P> <P>​</P> <P>Since reinstalling Intel DSA did not resolve the issue, I'd like to first verify that your browser allows the local network access</P> <P>required for Intel DSA to perform the scan.</P> <P>​</P> <H3>If you're using Google Chrome:</H3> <OL> <LI>Click the <STRONG>View site information</STRONG> icon (to the left of the address bar).</LI> <LI>Enable <STRONG>Local Network Access</STRONG>.</LI> <LI>Refresh the page and try scanning again.</LI> </OL> <P>&nbsp;</P> <H3>If you're using Microsoft Edge:</H3> <OL> <LI>Click the <STRONG>View site information</STRONG> icon (to the left of the address bar).</LI> <LI>Under <STRONG>Local Network Access</STRONG>, select <STRONG>Allow</STRONG>.</LI> <LI>Refresh the page and try scanning again.</LI> </OL> <P>​</P> <P>If you do not see the <STRONG>Local Network Access</STRONG> option, you can configure it manually.</P> <P>​</P> <P><STRONG>Google Chrome</STRONG></P> <OL> <LI>Open <STRONG>Settings</STRONG>.</LI> <LI>Navigate to <STRONG>Privacy and Security</STRONG> &gt; <STRONG>Site Settings</STRONG>.</LI> <LI>Under <STRONG>Permissions</STRONG>, select <STRONG>Additional permissions</STRONG>.</LI> <LI>Open <STRONG>Local Network Access</STRONG>.</LI> <LI>Add <STRONG>intel.com</STRONG> under the customized behaviors and set it to <STRONG>Allow</STRONG>.</LI> </OL> <P>​</P> <P><STRONG>Microsoft Edge</STRONG></P> <OL> <LI>Open <STRONG>Settings</STRONG>.</LI> <LI>Go to <STRONG>Privacy, Search, and Services</STRONG> &gt; <STRONG>Site Permissions</STRONG>.</LI> <LI>Select <STRONG>All Permissions</STRONG>.</LI> <LI>Open <STRONG>Local Network Access</STRONG>.</LI> <LI>Add <STRONG>intel.com</STRONG> under <STRONG>Allowed to connect to any device on your local network</STRONG>.</LI> </OL> <P>​</P> <P>You can also refer to the following Intel support article for additional guidance:&nbsp;<A href="https://www.intel.com/content/www/us/en/support/articles/000102245/software.html" target="_blank" rel="noopener noreferrer"><EM>Error On Chrome* or Edge*: "Sorry, something went wrong while trying to scan"</EM></A></P> <P>​</P> <P>Please let me know if the issue persists after trying the steps above. If it does, I'll continue investigating and determine the next appropriate troubleshooting steps.</P> <P>​</P> <P>Best Regards,</P> <P>​</P> <P><STRONG>LohithG.</STRONG></P> <P>Intel Customer Support Technician</P> <P>&nbsp;</P> Tue, 04 Aug 2026 14:54:54 GMT LohithG 2026-08-04T14:54:54Z Updates https://community.intel.com/t5/Wireless/Updates/m-p/1755586#M64899 <H2>Sorry, something went wrong while trying to scan.- Problem I can't resolve using Uninstall than new install of Intel DSA.&nbsp; Do you have any other idea how to solve this problem ?</H2> Tue, 04 Aug 2026 11:07:13 GMT https://community.intel.com/t5/Wireless/Updates/m-p/1755586#M64899 bdule41 2026-08-04T11:07:13Z Re: Updates https://community.intel.com/t5/Wireless/Updates/m-p/1755603#M64902 <P>Hi&nbsp;<a href="https://community.intel.com/t5/user/viewprofilepage/user-id/492191">@bdule41</a>&nbsp;,<BR /><BR /></P> <P>Thank you for posting in the Intel Community.</P> <P>​</P> <P>I understand that you're encountering the following error with the Intel Driver &amp; Support Assistant (Intel DSA): <STRONG>"Sorry, something went wrong while trying to scan."</STRONG></P> <P>​</P> <P>Since reinstalling Intel DSA did not resolve the issue, I'd like to first verify that your browser allows the local network access</P> <P>required for Intel DSA to perform the scan.</P> <P>​</P> <H3>If you're using Google Chrome:</H3> <OL> <LI>Click the <STRONG>View site information</STRONG> icon (to the left of the address bar).</LI> <LI>Enable <STRONG>Local Network Access</STRONG>.</LI> <LI>Refresh the page and try scanning again.</LI> </OL> <P>&nbsp;</P> <H3>If you're using Microsoft Edge:</H3> <OL> <LI>Click the <STRONG>View site information</STRONG> icon (to the left of the address bar).</LI> <LI>Under <STRONG>Local Network Access</STRONG>, select <STRONG>Allow</STRONG>.</LI> <LI>Refresh the page and try scanning again.</LI> </OL> <P>​</P> <P>If you do not see the <STRONG>Local Network Access</STRONG> option, you can configure it manually.</P> <P>​</P> <P><STRONG>Google Chrome</STRONG></P> <OL> <LI>Open <STRONG>Settings</STRONG>.</LI> <LI>Navigate to <STRONG>Privacy and Security</STRONG> &gt; <STRONG>Site Settings</STRONG>.</LI> <LI>Under <STRONG>Permissions</STRONG>, select <STRONG>Additional permissions</STRONG>.</LI> <LI>Open <STRONG>Local Network Access</STRONG>.</LI> <LI>Add <STRONG>intel.com</STRONG> under the customized behaviors and set it to <STRONG>Allow</STRONG>.</LI> </OL> <P>​</P> <P><STRONG>Microsoft Edge</STRONG></P> <OL> <LI>Open <STRONG>Settings</STRONG>.</LI> <LI>Go to <STRONG>Privacy, Search, and Services</STRONG> &gt; <STRONG>Site Permissions</STRONG>.</LI> <LI>Select <STRONG>All Permissions</STRONG>.</LI> <LI>Open <STRONG>Local Network Access</STRONG>.</LI> <LI>Add <STRONG>intel.com</STRONG> under <STRONG>Allowed to connect to any device on your local network</STRONG>.</LI> </OL> <P>​</P> <P>You can also refer to the following Intel support article for additional guidance:&nbsp;<A href="https://www.intel.com/content/www/us/en/support/articles/000102245/software.html" target="_blank" rel="noopener noreferrer"><EM>Error On Chrome* or Edge*: "Sorry, something went wrong while trying to scan"</EM></A></P> <P>​</P> <P>Please let me know if the issue persists after trying the steps above. If it does, I'll continue investigating and determine the next appropriate troubleshooting steps.</P> <P>​</P> <P>Best Regards,</P> <P>​</P> <P><STRONG>LohithG.</STRONG></P> <P>Intel Customer Support Technician</P> <P>&nbsp;</P> Tue, 04 Aug 2026 14:54:54 GMT https://community.intel.com/t5/Wireless/Updates/m-p/1755603#M64902 LohithG 2026-08-04T14:54:54Z