topic Re: Failed wifi driver install and now failed wifi driver removal... in Wireless

Failed wifi driver install and now failed wifi driver removal...

TNaik — Sat, 30 May 2015 18:02:01 GMT

I tried to update the Intel wifi driver (Ultimate N6300 AGN) using Windows Update and it worked, but then I tried to update to the latest Intel driver. The driver installation failed with this error:

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Intel PROSet Wireless.msi in the box below."

And then there is a path to the missing msi: C:\Windows\Installer\_{ECE5B218-A086-4E18-A362-D11181681457}\

Image attached.

After the failure I tried uninstall the drivers and I get the same error with the missing msi. I download the driver manually and extracted it to find the msi istaller, and when I point the install or uninstall to it it still fails.

So now I have no functioning Intel wifi drivers and no way to uninstall the failed one... any ideas?

Thanks,

Michael

Re: Failed wifi driver install and now failed wifi driver removal...

jbenavides — Mon, 01 Jun 2015 20:28:23 GMT

Hello N.I.

The driver MSI files can be found in the package Intel® PROSet/Wireless Software and drivers for IT administrators:

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034038.htm http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034038.htm

The standard installation method is using the .EXE files, but you can find the .MSI files in the bigger package.

Since this was caused by a Windows Update, you might be able to undo the change by restoring the system to a previous restore point.

Please keep in mind that Windows Update uses generic (in box) drivers, and the best source to obtain drivers for your wireless adapter is the http://www.intel.com/support/oems.htm PC manufacturer.

For additional assistance, let us know the following:

Computer make and model.

Wireless adapter driver previously installed and the last driver version you used when the issue started.

Re: Failed wifi driver install and now failed wifi driver removal...

jbenavides — Mon, 01 Jun 2015 20:28:23 GMT

Hello N.I.

The driver MSI files can be found in the package Intel® PROSet/Wireless Software and drivers for IT administrators:

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034038.htm http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034038.htm

The standard installation method is using the .EXE files, but you can find the .MSI files in the bigger package.

Since this was caused by a Windows Update, you might be able to undo the change by restoring the system to a previous restore point.

Please keep in mind that Windows Update uses generic (in box) drivers, and the best source to obtain drivers for your wireless adapter is the http://www.intel.com/support/oems.htm PC manufacturer.

For additional assistance, let us know the following:

Computer make and model.

Wireless adapter driver previously installed and the last driver version you used when the issue started.

Re: Failed wifi driver install and now failed wifi driver removal...

TNaik — Mon, 01 Jun 2015 20:44:08 GMT

Hi Jonathan, I tried putting just the msi file in there and it didn't work - I need someone's copy of the entire folder in that hidden Install Windows directory {ECE5B218-A086-4E18-A362-D11181681457}

See this:

http://www.advanceduninstaller.com/Logiciel-Intel-PROSet-Wireless-WiFi-0a184fd89e9e4b3734ed3293f46af582-application.htm Logiciel Intel® PROSet/Wireless WiFi version 15.03.1000.1637 by Intel Corporation - How to uninstall it

My laptop:

DELL M6700 Precision Mobile Workstation

Windows 7 Pro 64

Intel Ultimate N-6300 AGN wifi adapter

Current driver version 15.15.0.1

Re: Failed wifi driver install and now failed wifi driver removal...

TNaik — Mon, 01 Jun 2015 20:44:08 GMT

See this:

My laptop:

DELL M6700 Precision Mobile Workstation

Windows 7 Pro 64

Intel Ultimate N-6300 AGN wifi adapter

Current driver version 15.15.0.1

Re: Failed wifi driver install and now failed wifi driver removal...

TNaik — Mon, 01 Jun 2015 20:44:08 GMT

See this:

My laptop:

DELL M6700 Precision Mobile Workstation

Windows 7 Pro 64

Intel Ultimate N-6300 AGN wifi adapter

Current driver version 15.15.0.1

Re: Failed wifi driver install and now failed wifi driver removal...

TNaik — Mon, 01 Jun 2015 20:44:08 GMT

See this:

My laptop:

DELL M6700 Precision Mobile Workstation

Windows 7 Pro 64

Intel Ultimate N-6300 AGN wifi adapter

Current driver version 15.15.0.1