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VTune/SystemStudio issue: emon.exe: Unsupported architecture type

iman_shz
Novice
1,900 Views
emon.exe: Unsupported architecture type

I have VTune 2020 (Update 1) and my windows 10 is latest version. I am NOT running under hypervisor. My CPU is 10th gen core i7 10875H.

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wmic cpu get Description:

Intel64 Family 6 Model 165 Stepping 2

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emon.exe -version:

Unsupported architecture type

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sep.exe -version: 

Sampling Enabling Product version: 5.16 built on Mar 19 2020 17:01:08
SEP User Mode Version: 5.16
SEP Driver Version: 5.16 (public)
PAX Driver Version: 1.0
Platform type: 0
CPU name: Unknown
PMU:
Driver configs: Maskable Interrupt, MULTI PEBS OFF (tracepoints not accessible)

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1 Solution
Kirill_U_Intel
Employee
1,825 Views

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

 

View solution in original post

8 Replies
ChithraJ_Intel
Moderator
1,875 Views

Hi Iman,


Thanks for reaching out to us.

We are forwarding this case to Subject Matter Experts. They will get back to you soon on this.


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AthiraM_Intel
Moderator
1,827 Views

Hi,


Could you please let us know whether you have a valid license?


Thanks



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Kirill_U_Intel
Employee
1,826 Views

Hi,

Comet Lake support coming in 2020 U2 release.

Sorry for inconvenience, Kirill

 

AthiraM_Intel
Moderator
1,795 Views

Hi,


As you have a valid license, could you please raise a ticket on online service center they would be able to provide you immediate support on this issue. You could reach online service center at the below URL.

https://supporttickets.intel.com


Thanks



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AthiraM_Intel
Moderator
1,752 Views

Hi,


Could you please let us know if we can close this case?


Thanks



iman_shz
Novice
1,745 Views
You can. It is fixed in the new update, thank you.
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AthiraM_Intel
Moderator
1,742 Views

Hi,


Thanks for the confirmation. We are closing this case. Please raise a new thread if you have any further queries.


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