Driver status: the sepdrv3_15 service is not running

[ding_y_]

Hi,everyone,when I was using VTune Amplifier XE 2016 update 1,I had these problems:

C:\Program Files (x86)\IntelSWTools\VTune Amplifier XE 2016\bin64>amplxe-sepreg.exe -c
Checking platform...
Platform is genuine Intel: OK
Platform has SSE2: OK
Platform architecture: INTEL64
User has admin rights: OK
Drivers will be installed to C:\Windows\System32\Drivers\
Checking sepdrv3_15 driver path...OK
Checking sepdrv3_15 service...
Driver status: the sepdrv3_15 service is not running
Checking sepdal driver path...OK
Checking sepdal service...
Driver status: the sepdal service is not running

C:\Program Files (x86)\IntelSWTools\VTune Amplifier XE 2016\bin64>amplxe-sepreg.exe -s
Checking sepdrv3_15 driver path...OK
Checking sepdrv3_15 service...
Driver status: the sepdrv3_15 service is not running
Checking sepdal driver path...OK
Checking sepdal service...
Driver status: the sepdal service is not running

Would anyone tell me How should I solve it?

thanks!

[Dmitry_P_Intel1]

Hello,

What is the Windows version do you use and what is the output of "amplxe-sepreg.exe -i"?

Thanks & Regards, Dmitry

[David_A_Intel1]

Hi ding y.

If you are running Windows* 7 or Windows* Server 2008 R2, please see the note I just posted for a possible solution.