Floating license is not accepted for the second installation

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Floating license is not accepted for the second installation

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Hi,

My team purchased a floating license recently. The first installation worked fine. When we try to install VTune on another host, it doesn't accept the license. And I confirm no one is using the product at the moment. Tried to use serial number, license file, or license server, all don't work.

- When use serial number, it says: License cannot be verified: license server is not responding.

- When use license file, it says: The license file(s) you provided is not valid for this product.

- When use license server, it says: The license server you provided does not have a valid license for this product.

(Note: port@host for license server is retrieved from output of lmstat, and lmstat shows: license server UP (MASTER) v11.15.0)

Please help.

Thanks,

Sean Zhang

Email: sean.zhang@pandtong.com

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