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Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5
Beginner
3,708 Views

I am not able to load the vtss driver.

There is no additional information provided at to why the driver will not load.

Is there any fix for this?

I am using the latest download of VTune.

I tried installing manually with:

./amplxe-sepreg.exe -i -v

It would be helpful if there were additional information as to why the driver won't install.

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1 Solution
JaideepK_Intel
Moderator
3,446 Views

Hi,


I hope you are doing well.


Can you please try to install the latest version(2023.1) of Vtune and let us know if you are facing the issue?


Also as mentioned above please check vtss.sys file exists in the same path as shown above.


Thanks,

Jaideep



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28 Replies
Ted5
Beginner
3,349 Views
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Ted5
Beginner
2,994 Views

It looks like 2023.1 did solve the issue. 

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Ted5
Beginner
2,966 Views

Actually 2023.1 appears to have issues.  I was not able to get a call stack of kernel driver calls.  Just Hardware Events.

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JaideepK_Intel
Moderator
3,278 Views

Hi,


I hope you are doing well.


Dev Team is working on your issue from their end. We will get back to you with an update.


Thanks,

Jaideep


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JaideepK_Intel
Moderator
3,072 Views

Hi,


I hope you are doing well.


We are working on your issue internally. We will get back to you with an update.


Thanks,

Jaideep


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JaideepK_Intel
Moderator
2,914 Views

Hi,

 

Good day to you.

 

So the issue still persists after installing the latest version of Vtune (2023.1), and could you please let us know if the VTSSP driver loaded properly?

 

please follow the below commands:

 

Open the command prompt as administrator and please enter the below command

net start vtss

please attach the output logs:

Could you please try to disable Windows Defender antivirus:

  1. Open "Windows Security" (by searching in the windows start menu)
  2. Go to "Virus & Threat protection"
  3. Turn Off "Real-time protection"

This is just one of the workarounds, the team has observed conflicts with Win Defender when loading vtsspp.

 

Thanks,

Jaideep

 

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JaideepK_Intel
Moderator
2,738 Views

Hi,


Could you please follow the above steps and send the logs?


Thanks,

Jaideep


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JaideepK_Intel
Moderator
2,476 Views

Hi,

 

We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

 

Thanks,

Jaideep

 

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