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crash while 'finalizing results'

paul_l_
Beginner
314 Views

Hi,

I just downloaded Intel Vtune Amplifier XE 2013:

Update 15 (build 328102) Copyright © 2009-2013 Intel Corporation. All rights reserved.

I tried the 'basic hotspots'.  It pops a message during the 'finalizing results' (resolving information for 'SETUPAPI.dll' with this (just the beginning):

[Exception]
Address: 0x000000000db26fd1
Code: 0x00000000c0000005
CrashedPID: 2828
CrashedTID: 6888
Description: EXCEPTION_ACCESS_VIOLATION
Module:
Product:


[Process]
Process Name: amplxe-gui.exe
Virtual Memory Size: 541968K
Working Set Size: 252652K

[Products]
No product modules involved in crash were found...

[System]

Host Name:                 ..
OS Name:                   Microsoft Windows XP Professional
OS Version:                5.1.2600 Service Pack 3 Build 2600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          ..
Registered Organization:   ..
Product ID:                76487-640-9451844-23325
Original Install Date:     21/11/2010, 1:29:35 PM
System Up Time:            36 Days, 0 Hours, 41 Minutes, 14 Seconds
System Manufacturer:       Dell Inc.
System Model:              OptiPlex 780                
System type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x86 Family 6 Model 23 Stepping 10 GenuineIntel ~3324 Mhz
BIOS Version:              DELL   - 15
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory:     3,582 MB
Available Physical Memory: 1,898 MB
Virtual Memory: Max Size:  2,048 MB
Virtual Memory: Available: 1,956 MB
Virtual Memory: In Use:    92 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    cmce.ca
Logon Server:              \\SRVAD1
Hotfix(s):                 362 Hotfix(s) Installed.
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                           [171]: M2656370 - Update
                           [172]: M2698023 - Update
                           [173]: S867460 - Update
                           [174]: KB968930 - Update
                           [175]: KB926601 - Update
                           [176]: KB937061 - Update
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                           [180]: Q954430
                           [181]: Q973688
                           [182]: Q2721691
                           [183]: Q973685
                           [184]: IDNMitigationAPIs - Update
                           [185]: NLSDownlevelMapping - Update
                           [186]: KB2378111_WM9
                           [187]: KB952069_WM9
                           [188]: KB954155_WM9
                           [189]: KB968816_WM9
                           [190]: KB973540_WM9
                           [191]: KB975558_WM8
                           [192]: KB978695_WM9
                           [193]: KB941569
                           [194]: IE7-MUI - Update
                           [195]: KB2544521-IE8 - Update
                           [196]: KB2598845-IE8 - Update
                           [197]: KB2618444-IE8 - Update
                           [198]: KB2632503-IE8 - Update
                           [199]: KB2647516-IE7 - Update
                           [200]: KB2647516-IE8 - Update
                           [201]: KB2675157-IE8 - Update
                           [202]: KB2744842-IE8 - Update
                           [203]: KB938127-v2-IE7 - Update
                           [204]: KB971961-IE8 - Update
                           [205]: KB978207-IE7 - Update
                           [206]: KB981332-IE8 - Update
                           [207]: KB982381-IE7 - Update
                           [208]: KB982381-IE8 - Update
                           [209]: KB969084 - Update
                           [210]: KB971513 - Update
                           [211]: KB898461 - Update
                           [212]: KB936929 - Service Pack
                           [213]: KB2079403 - Update
                           [214]: KB2115168 - Update
                           [215]: KB2158563 - Update
                           [216]: KB2229593 - Update
                           [217]: KB2259922 - Update
                           [218]: KB2264107 - Update
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                           [220]: KB2345886 - Update
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                           [233]: KB2483185 - Update
                           [234]: KB2483614 - Update
                           [235]: KB2485376 - Update
                           [236]: KB2492386 - Update
                           [237]: KB2524375 - Update
                           [238]: KB2544893-v2 - Update
                           [239]: KB2584146 - Update
                           [240]: KB2585542 - Updat

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2 Replies
Bernard
Valued Contributor I
314 Views

Can you upload process dump file?

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Bernard
Valued Contributor I
314 Views

You can search for minidump files in Windows directory or in \System32 directory.

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