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TimP
Black Belt
142 Views

windows 10 results directory inaccessible

When I attempt to run Advisor 2016 update 2, it creates a subfolder results directory hs000 with no permissions.  Even if I run as administrator, Advisor fails due to inability to write into this folder.  In the file system browser there are no read permissions and security tab will not allow changing this.

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17 Replies
TimP
Black Belt
142 Views

If I remove the folder with no read permissions, and create it myself, Advisor says it is locked.  Is there a special named user which has to be set up and given permissions?

Kevin_O_Intel1
Employee
142 Views

 

Hi Tim,

We don't currently support windows 10.

The problem you are observing looks very strange, We have filed a CQ to track the issue.

In the interim, could you try running on windows 8.

Kevin

TimP
Black Belt
142 Views

Kevin,

I had beta Advisor running on Win8.1, but was unable get the functionality advertised for update 2 (of working with the beta compilers), and the installation was broken by attempt to roll back and reinstall.

Tatiana Lazareva sent me the script named remove_advisor_msis.py but I have no idea what it's intended to run with.  It doesn't run with either of my python installations.

I thought Advisor might be relevant to a customer I will be working with Monday.  I would have settled for using it with 2015 compilers on 8,1 if I had been warned not to attempt re-installation.

Thanks,

Tim

Kevin_O_Intel1
Employee
142 Views

 

Let me check with Tatiana.

Kevin

Tatiana_L_Intel
Employee
142 Views

Tim,

This script remove all installed MSIs related with Avisor XE 2016. You should only invoke it from your windows command prompt with "-d" option as I wrote earlier in example:

script_path> remove_advisor_msis.py -d

If you want check what script will delete you can invoke it without any options and it will show all installed Advisor XE 2016 MSIs (even if it is broken):

script_path> remove_advisor_msis.py

Note, this script use python v2.7. Let me know if you need script for another python version and don't  hesitate ask me if you have any other questions.

TimP
Black Belt
142 Views

OK, the 64-bit python 2.7.8 from python.org reports running the script successfully.

It makes no difference to the installers. The update 2 installer still gives no option to remove or repair, but then says it fails due to being already installed.  the psxe update 1 installer runs with the setting to remove Advisor but update 2 still can't install.  I may not be clear on the sequence, but I have spent many hours on this.

Thanks,

Tim

Tatiana_L_Intel
Employee
142 Views

Tim,

You wrote that "psxe update 1 installer runs with the setting to remove Advisor" - could you complete deletion of Advisor using this way or it interrupts with error too? Please send me log with removing Advisor through the  psxe update 1 installer remove option.

Please, try the following sequence:

1) invoke script

2) Try to uninstall Advisor from Windows Add/Remove program (if it listed in installed programs)

3) If you cannot remove Advisor from Add/Remove program try invoke psxe update 1 installer and try to remove using 'remove' case

4) If it will not help please send me remove_advisor_msis.py script output, and  psxe update 1 installer logs.

TimP
Black Belt
142 Views

As mentioned in the other thread, the hung install required updating to advisor update 3.

David_B_10
Beginner
142 Views

Kevin, according to this page, https://software.intel.com/en-us/articles/intel-parallel-studio-xe-2016-cluster-edition-initial-release-readme You do support Windows 10! However I can understand why this might not be the case yet but in a future update.

I've also had a problem with the Advisor XE 2016. I got this error when I tried to do a survey run, I'm guessing it's Windows 10.

[Instrumentation Engine]: DBG_TRACE: Unexpected debugging event: EXCEPTION_DEBUG_EVENT: ExceptionCodeIncompatible operating system or incompatible software installed on the system Pin is exiting due to fatal error.

 

TimP
Black Belt
142 Views

I still see the folder permissions issue with the 16.0 release of Advisor on Win10.  I was able to install and run this release on Win8.1 by downloading it separately from psxe which doesn't install due to some trace of a previous Amplifier installation, even though intervening Amplifier versions have installed and removed successfully.

Kevin_O_Intel1
Employee
142 Views

 

Hi Tim,

Sorry for all of the issues you are running into!

Could you send me your Advisor project?

As we have mentioned win10 is not currently supported but this directory permission seems very strange and we would like try to reproduce the issue here.

Kevin

 

 

 

TimP
Black Belt
142 Views

As the results folder has no permission, it has to be deleted (after closing Advisor) prior to copying or zipping the project.  So I'm not sure what this will tell you.

Thanks,

Tim

TimP
Black Belt
142 Views

here is one with the result folder, after closing advisor

TimP
Black Belt
142 Views

Today I got the notice from Microsoft that it is obsoleting my Windows 10 installation.  Apparently, the frequent automatic updates aren't sufficient, although I wasn't notified about the availability of another update path since last month.  After about an hour of clicking on update screens, I'm on the screen which says Making sure you're ready to install.  So we'll see if it does any further updates which affect Advisor.

David_DiLaura1
Beginner
142 Views

I am having exactly the same problem with Advisor. I am running in Visual Studio 2015 in an installation of Windows 10 x64 that is direct from MS (not an upgrade from the Professional Preview). Is there (even a rough) estimate when this problem will be addressed?

TimP
Black Belt
142 Views

I did replace the preview with the released version and went through the many reboots, still the problem with the results directory permissions persists (outside of Visual Studio or in VS2012 or 2013).  I am running VS2015 on Win8.1 and Advisor has no such problem there.  I'm running Win10 only on the old desktop pending correction of this, so I don't need VS2015, but may test if someone asks.  VS2015 took 8 hours to install here; maybe TWC and MSFT don't get along.

The only hint I've seen is that some of the tools which currently don't work are to be tested and supported under Win10 over the next 6 months. Microsoft has issued a preview of the server version, so that may facilitate some of the testing internal to Intel.

TimP
Black Belt
142 Views

Advisor XE2016 update 1, with support for Windows 10, appeared on the download site this week.

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