Application Acceleration With FPGAs
Programmable Acceleration Cards (PACs), DCP, DLA, Software Stack, and Reference Designs
Announcements
Intel Support hours are Monday-Fridays, 8am-5pm PST, except Holidays. Thanks to our community members who provide support during our down time or before we get to your questions. We appreciate you!

Need Forum Guidance? Click here
Search our FPGA Knowledge Articles here.

500 Internal server error

YZ
Beginner
424 Views

I have using devcloud FPGA for several weeks. I reinstalled the system and need to download the SSH key, but the page https://devcloud.intel.com/fpga/?uuid=<uuid> is down and shows 500 internal server error. I have tried different browsers and no one works.

0 Kudos
4 Replies
lilianegade4
Beginner
366 Views

I'm having this same problem, were you able to solve the problem?

BoonBengT_Intel
Moderator
303 Views

Hi @YZ,

Thank you for posting in Intel community forum and hope this message find you well.
Usually there are 2 options is getting the SSH key once you get welcome email from the DevCloud service as below:
1) Clicking on the unique URL from the welcome email, which will automatically bring you to the page to download the SSH key.
2) Another options would be to access this link 'https://devcloud.intel.com/fpga/connect/', click on Sign in on the top right or center of the page, enter the UUID (unique # provided in the welcome email), and click on submit. This will being you to the same page to download the SSH key.

Quick clarification, may I know where do you get the mention link from?
Please do try the steps above and let us know if any difficulties in completing them.

Warm regards.
BB

BoonBengT_Intel
Moderator
284 Views

Hi @YZ,

Hope this message find you well, by any chances did you managed to look into the clarification provided?
Did the answer managed to clarify your doubts accordingly, please do let us know if I misunderstand your question.

Warm regards

BB

YZ
Beginner
279 Views

I know how to access the SSH key. The problem I encountered was that the server of https://devcloud.intel.com/fpga/connect/ was down at that time. The problem is resolved now.

https://community.intel.com/t5/Intel-High-Level-Design/500-internal-Server-error/m-p/1268020#M1595

Reply