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Intel FPGA card issue

samir_bhansali
Beginner
819 Views

Dear Support,

We have purchased 2 Intel FPGA card and have installed in 2 Intel server. After installing FPGA card on PCIe x16 slot one server is stucking at startup or in BIOS with error "Nmi activated - system halted".
Server Product Code : LWF2208IR848505
Server S/N : BQF900200624
FPGA Model : BD-NVV-N3000
FPGA S/N : 644C361116D0
Intel BIOS : 02.01.0011

Please suggest on above issue, does this card is faulty.

 

Thanks,

Samir Bhansali

9819986246

0 Kudos
14 Replies
JonWay_C_Intel
Employee
805 Views

Hi, if you swap it with the card on the other working server. Does it show the same problem? Please confirm if this problem follow the card or follow the server. Thanks.

samir_bhansali
Beginner
802 Views

Hi,

Yes i have tried with another server, but same error.

JonWay_C_Intel
Employee
789 Views

Just to make sure...the server doesnt boot into OS with the card installed and there is no way to run lspci or any tools, right? What is the LED indication on the failing card? Blinking 1s? Always ON?

If so, once you took the card out and installed it on other server, it is seen on that server as well (which was known to work correctly). So the problem is following the card, right? And the server that was failing, once you had the card replaced, it starts working, right?

 

 

 

samir_bhansali
Beginner
776 Views

Led is always on and issue might be with card. I have demanded replacement from Intel.

JonWay_C_Intel
Employee
733 Views

Hi, I have sent you a private message.

samir_bhansali
Beginner
727 Views

Hi,

I have not received any message, can you please help to replace FPGA card asap.

JonWay_C_Intel
Employee
724 Views

Please give it a few minutes, and check your inbox. I have explained the flow on the replacement.

samir_bhansali
Beginner
723 Views
JonWay_C_Intel
Employee
702 Views

Hi @samir_bhansali 

I have received your replacement request. Could you let me know 

1) Did you received the card and it is already failing? 

OR

2) If you performed something on the card, what was the last action performed?

 

samir_bhansali
Beginner
697 Views

Hi Jonway,

1. We had received 2 new cards to install in Intel server, after installing cards into the server out of both one card is working fine and other one was giving error. 

2. First and last thing performed after receiving new card was just installed card in Intel server and powered 

JonWay_C_Intel
Employee
662 Views

Thanks Samir. Noted on that and sorry for any inconvenience caused. I am still working on it.

samir_bhansali
Beginner
657 Views

Dear Jon Way,

This issue has already delayed for replacement, I request you to process for replacement asap.

samir_bhansali
Beginner
647 Views

Dear Jon Way,

Any update of card replacement.

JonWay_C_Intel
Employee
637 Views

Hi, I am still working on it. I have just received the first stage approval. Once I have the final approval, I will send you the info on sending back the damaged card.

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